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06-24-2021

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Unable to complete attemp android setup

2021-06-24, 2:51 AM

I have a moto e6 that started acting funny so not thinking i just hard reset it cause at the time i didnt have too much on it so losing data didnt matter and wasnt worried about factory reset protection because i know i know all the previous info well now when trying the initial setup umm i cant because it wont allow internet access it will connect to the router but still has the little x on the bars and i have multiple devices hooked up to this router i even made one band open with no password and still nothing so therefore i can only make to sign in to wifi screen but and im talking ive been at this for about three weeks and still have yet to figure anything remotely coming close to even thinking about working so could somebody please help?    P.s. like i said ive been at this for awhile so please dont respond with simply try restarting it because its been restarted, reset put on safe mode pretty much whatever you can google ive done to no success please help thanks in advance

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1992 Posts

11-24-2020

India

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Re:Unable to complete attemp android setup

2021-06-24, 10:59 AM

@ Bond0089 wrote:

I have a moto e6 that started acting funny so not thinking i just hard reset it cause at the time i didnt have too much on it so losing data didnt matter and wasnt worried about factory reset protection because i know i know all the previous info well now when trying the initial setup umm i cant because it wont allow internet access it will connect to the router but still has the little x on the bars and i have multiple devices hooked up to this router i even made one band open with no password and still nothing so therefore i can only make to sign in to wifi screen but and im talking ive been at this for about three weeks and still have yet to figure anything remotely coming close to even thinking about working so could somebody please help?    P.s. like i said ive been at this for awhile so please dont respond with simply try restarting it because its been restarted, reset put on safe mode pretty much whatever you can google ive done to no success please help thanks in advance

 

Hi, 

 

Welcome to Motorola Forums. Sorry to hear you're having issues with your phone. I will do my best to help you with this. Could you please confirm if the same Wi-Fi worked with your phone before the reset? Have you tried connecting with another Wi-Fi connection? If yes, is it working? It will be easier for me to assist you better. 

 

Thanks

Sunitha



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2 Posts

06-24-2021

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Re:Unable to complete attemp android setup

2021-06-24, 17:55 PM

Yes it worked before the reset thats why im so comfused about what goin on and no i have yet to figure it out

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3692 Posts

03-04-2016

India

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Re:Unable to complete attemp android setup

2021-06-25, 4:13 AM

@ Bond0089 wrote:

Yes it worked before the reset thats why im so comfused about what goin on and no i have yet to figure it out

Hi, 

 

Thank you for writing us back, can you please check with any other Wi-Fi connections and let us know if that works.

 

Regards

Sandip



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4 Posts

07-26-2021

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Re:Unable to complete attemp android setup

2021-07-26, 17:11 PM

This has happened to my phones in the past.

Go to settings > WiFi > click on your router > Forget.  Go back to WiFi and search for your router > reenter your password.

Good Luck!

 

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