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Paper Tape
Posts: 3
Registered: ‎08-21-2018
Location: US
Views: 1,027
Message 1 of 2

Volume Issues on Moto E6

For some reason the volumes on this 2 week old phone are too low.


If I go into the sound settings, and reselect the ringtone I want, the volume goes back up, but as soon as I get a call or a text, the volume goes back down, even if the indicator shows at full volume.


I have checked the must settings, the do not disturb settings and can find nothing that might be causing this issue.


Any thoughts or ideas would be greatly appreciated.

Senior MotoAgent
Senior MotoAgent
Posts: 901
Registered: ‎03-11-2019
Location: US
Views: 986
Message 2 of 2

Re: Volume Issues on Moto E6

Hi SarcasticWit,


Thanks for posting. Is this already happening when you got the phone? Does the low volume only happen when playing ringtones? How about playing media such as music and videos? Please update your profile with current phone, carrier, and IMEI, this will help me investigate. 

Need help updating your profile? See here.


Best regards,
Motorola Support

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