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2 Posts

05-08-2021

United States of America

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Volume Problems

2021-05-08, 18:36 PM

Honestly I don't know how this happened but it happened some time while my phone was not being used. My volume keep going as if I'm pressing the volume down button continuously and even after it's down the volume bar stays as if it's still being pressed. I tried restarting my phone but it didn't work. What should I do?

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13965 Posts

03-05-2018

United States of America

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  • Posts: 13965
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  • Message 2 of 4

Re:Volume Problems

2021-05-08, 20:24 PM

Hi MottoUser75

 

This is odd. Have you checked if the volume buttons are loosed or pressed? Try to press it and feel if something is stuck. If you're using a phone case, kindly remove it as well. As for possible apps that could cause this, try booting your phone in safe mode and see if it's still the same. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

05-08-2021

United States of America

2 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎05-08-2021
  • Location: United States of America
  • Views: 15
  • Message 3 of 4

Re:Volume Problems

2021-05-09, 0:05 AM

Y volume button work now but my power stopped working after that. I decided to buy a replacement after I realized it would stop after rebooting. Thank you for your help.

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13965 Posts

03-05-2018

United States of America

1298 Signins

176290 Page Views

  • Posts: 13965
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 176290
  • Message 4 of 4

Re:Volume Problems

2021-05-09, 16:19 PM

Hi MottoUser75

 

I see. Are you referring to replacement phone? If so, when is your replacement coming? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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