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03-26-2020

AU

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e6 battery

2020-03-26, 1:16 AM

Hi; operation fine for 6 months, sudden decrease in battery (charge) life - now down to less than 3 hours, phone even turned off

 

Phone gets very hot; have rebooted - no difference

 

Any clues ?

 

Am in tropics (Darwin AU)

 

Peter Mumme

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7830 Posts

03-05-2018

US

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Re:e6 battery

2020-03-26, 20:54 PM

Hi petermumme,

 

I would initially suggest booting your phone in safe mode and observe if there's improvement.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

Third-party apps are disabled but you can still use stock apps.

 

Also, please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

03-26-2020

AU

3 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎03-26-2020
  • Location: AU
  • Views: 15
  • Message 3 of 4

Re:e6 battery

2020-03-26, 22:55 PM

Thanks reply; have updated phone info

 

have rebooted and am trying to get out of safe mode, the instruction says

 

'Just turn off and on the phone to boot back to normal mode'

?

 

The phone continues discharging .. down 17% last 1/2 hr

 

Peter Mumme

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2 Posts

03-26-2020

AU

3 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎03-26-2020
  • Location: AU
  • Views: 15
  • Message 4 of 4

Re:e6 battery

2020-03-27, 23:50 PM

ok, reboot rebooted, phone, off, phone on, reboot off !

 

phone discharges ~ 3 hr, impossible to fully charge if not turned off

 

phone info updated

thanks for help

 

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