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10-11-2020

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sim card not recognized

2020-10-11, 14:52 PM

So my unlocked Moto E6 xt2005-5 will not read any sim card that I put in the phone...

I've reset it and everything i keep getting this now since it's unlocked I should be able to put any sim card in it and it should work

Screenshot_20201011-095240.png
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2529 Posts

03-11-2019

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  • Message 2 of 6

Re:sim card not recognized

2020-10-13, 18:20 PM

Hi Larsony,

 

I will be happy to assist you with this. May I know the service provider of the phone? May I also know where did you purchase the device? 

 

Best regards,
Zeke
Motorola Support



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3 Posts

10-11-2020

US

4 Signins

10 Page Views

  • Posts: 3
  • Registered: ‎10-11-2020
  • Location: US
  • Views: 10
  • Message 3 of 6

Re:sim card not recognized

2020-10-20, 11:05 AM

Sorry for the delay in response and I purchased it from bestbuy online for a government lifeline program and it worked before just one day the sim card said it was not recognized and I put it in my government phone and the sim card worked also the phone is unlocked for usa

 

T-mobile is the actual service provider

Stand up wireless is my government phone company I use

 

Also don't want to hear that I need to reset my phone I have done that like a few times

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2529 Posts

03-11-2019

US

637 Signins

46995 Page Views

  • Posts: 2529
  • Registered: ‎03-11-2019
  • Location: US
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  • Message 4 of 6

Re:sim card not recognized

2020-10-20, 18:46 PM

Hi Larsony,

 

How many SIM cards have you tried on the phone? Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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3 Posts

10-11-2020

US

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  • Posts: 3
  • Registered: ‎10-11-2020
  • Location: US
  • Views: 10
  • Message 5 of 6

Re:sim card not recognized

2020-10-20, 19:05 PM

Well I have tried several SIM cards and none of them work and I requested a device rma to deal with it it doesn't make sense why all of a sudden the sim card reader just died and I am not currently on the device because I was going to ship it in for warranty that's if I can figure out how to get it to a fed ex drop off place I'll try one other thing and if I don't get it then I will let you look at it

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2529 Posts

03-11-2019

US

637 Signins

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  • Posts: 2529
  • Registered: ‎03-11-2019
  • Location: US
  • Views: 46995
  • Message 6 of 6

Re:sim card not recognized

2020-10-27, 15:17 PM

Hi Larsony,

 

We would like to know if you were able to repair/replace your phone? If yes, can the phone recognize the SIM card?

 

Best regards,
Zeke
Motorola Support



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