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4 Posts

02-22-2021

Italy

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  • Message 21 of 30

Re:Charger connected but cannot charge now

2021-02-26, 7:05 AM

I tried in safe mode, but same issue.

I tried with another usb cable, charger, with laptop, same thing. Sometimes it works, but sometimes there's nothing to do. As I told before it started after the android 10 software upgrade. Thank you. P

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789 Posts

11-24-2020

India

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  • Message 22 of 30

Re:Charger connected but cannot charge now

2021-02-26, 7:44 AM

Hi Abobora,

 

Thank you for testing the phone in Safe mode and for checking with other charges. I would suggest you try performing factory data reset by taking all data back-up. Please go through the link here for reset instructions. See if that helps!

 

Thanks

Sunitha



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789 Posts

11-24-2020

India

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  • Message 23 of 30

Re:Charger connected but cannot charge now

2021-02-26, 8:18 AM

@ Oppned wrote:

I connected to the phone using usb debugmode/adb shell.

I executed logcat and got a listing of severel events.

 

Screenshot is attached, but the interesting part is pasted below.

 

02-25 13:21:44.868  1721  2364 D BatteryService: uevent={POWER_SUPPLY_DP_DM=0, POWER_SUPPLY_VOLTAGE_QNOVO=-22, POWER_SUPPLY_VOLTAGE_NOW=3416073, POWER_SUPPLY_SW_JEITA_ENABLED=0, POWER_SUPPLY_FORCE_RECHARGE=0, POWER_SUPPLY_CHARGE_CONTROL_LIMIT_MAX=8, POWER_SUPPLY_RECHARGE_SOC=99, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_TECHNOLOGY=Li-ion, POWER_SUPPLY_CHARGER_TEMP_MAX=160, POWER_SUPPLY_FCC_STEPPER_ENABLE=0, SEQNUM=11014, POWER_SUPPLY_INPUT_CURRENT_LIMITED=0, POWER_SUPPLY_CHARGE_CONTROL_LIMIT=0, POWER_SUPPLY_STATUS=Not charging, POWER_SUPPLY_CYCLE_COUNT=1, POWER_SUPPLY_BATTERY_CHARGING_ENABLED=1, POWER_SUPPLY_CURRENT_MAX=2000000, POWER_SUPPLY_CHARGE_TERM_CURRENT=-102, POWER_SUPPLY_CAPACITY=1, DEVPATH=/devices/platform/soc/1c40000.qcom,spmi/spmi-0/spmi0-02/1c40000.qcom,spmi:qcom,pmi632@2:qcom,qpnp-smb5/power_supply/battery, POWER_SUPPLY_CHARGE_DONE=0, POWER_SUPPLY_CHARGE_TYPE=N/A, POWER_SUPPLY_CHARGER_TEMP=236, POWER_SUPPLY_CHARGE_RATE=Normal, POWER_SUPPLY_CURRENT_QNOVO=-22, POWER_SUPPLY_CURRENT_NOW=-207977, POWER_SUPPLY_SYSTEM_TEMP_LEVEL=0, POWER_SUPPLY_PRESENT=1, POWER_SUPPLY_PARALLEL_DISABLE=0, POWER_SUPPLY_CHARGE_FULL=5029000, POWER_SUPPLY_CONSTANT_CHARGE_CURRENT=2000000, SUBSYSTEM=power_supply, POWER_SUPPLY_SET_SHIP_MODE=0, POWER_SUPPLY_TEMP=268, ACTION=change, POWER_SUPPLY_RERUN_AICL=0, POWER_SUPPLY_AGE=100, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_VOLTAGE_MAX=-22, POWER_SUPPLY_CONSTANT_CHARGE_CURRENT_MAX=2000000, POWER_SUPPLY_CHARGE_COUNTER=150870, POWER_SUPPLY_STEP_CHARGING_ENABLED=0, POWER_SUPPLY_NUM_SYSTEM_TEMP_LEVELS=8, POWER_SUPPLY_DIE_HEALTH=Cool, POWER_SUPPLY_INPUT_SUSPEND=0}

 

 

The "POWER_SUPPLY_CHARGER_TEMP_MAX=160" and "POWER_SUPPLY_CHARGER_TEMP=236" caught my attention.

 

Could this be why it is not charging? How do I fix it?

 

Hi,

 

We have checked and it looks like the device needs to be serviced at this point.  I will ask someone to help you with the Repair options. Please don't hesitate to post again in case you need further assistance. We are here to help! 

 

Thanks

Sunitha



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186 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 186
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  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 24 of 30

Re:Charger connected but cannot charge now

2021-02-26, 9:50 AM

@ Oppned wrote:

I connected to the phone using usb debugmode/adb shell.

I executed logcat and got a listing of severel events.

 

Screenshot is attached, but the interesting part is pasted below.

 

02-25 13:21:44.868  1721  2364 D BatteryService: uevent={POWER_SUPPLY_DP_DM=0, POWER_SUPPLY_VOLTAGE_QNOVO=-22, POWER_SUPPLY_VOLTAGE_NOW=3416073, POWER_SUPPLY_SW_JEITA_ENABLED=0, POWER_SUPPLY_FORCE_RECHARGE=0, POWER_SUPPLY_CHARGE_CONTROL_LIMIT_MAX=8, POWER_SUPPLY_RECHARGE_SOC=99, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_TECHNOLOGY=Li-ion, POWER_SUPPLY_CHARGER_TEMP_MAX=160, POWER_SUPPLY_FCC_STEPPER_ENABLE=0, SEQNUM=11014, POWER_SUPPLY_INPUT_CURRENT_LIMITED=0, POWER_SUPPLY_CHARGE_CONTROL_LIMIT=0, POWER_SUPPLY_STATUS=Not charging, POWER_SUPPLY_CYCLE_COUNT=1, POWER_SUPPLY_BATTERY_CHARGING_ENABLED=1, POWER_SUPPLY_CURRENT_MAX=2000000, POWER_SUPPLY_CHARGE_TERM_CURRENT=-102, POWER_SUPPLY_CAPACITY=1, DEVPATH=/devices/platform/soc/1c40000.qcom,spmi/spmi-0/spmi0-02/1c40000.qcom,spmi:qcom,pmi632@2:qcom,qpnp-smb5/power_supply/battery, POWER_SUPPLY_CHARGE_DONE=0, POWER_SUPPLY_CHARGE_TYPE=N/A, POWER_SUPPLY_CHARGER_TEMP=236, POWER_SUPPLY_CHARGE_RATE=Normal, POWER_SUPPLY_CURRENT_QNOVO=-22, POWER_SUPPLY_CURRENT_NOW=-207977, POWER_SUPPLY_SYSTEM_TEMP_LEVEL=0, POWER_SUPPLY_PRESENT=1, POWER_SUPPLY_PARALLEL_DISABLE=0, POWER_SUPPLY_CHARGE_FULL=5029000, POWER_SUPPLY_CONSTANT_CHARGE_CURRENT=2000000, SUBSYSTEM=power_supply, POWER_SUPPLY_SET_SHIP_MODE=0, POWER_SUPPLY_TEMP=268, ACTION=change, POWER_SUPPLY_RERUN_AICL=0, POWER_SUPPLY_AGE=100, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_VOLTAGE_MAX=-22, POWER_SUPPLY_CONSTANT_CHARGE_CURRENT_MAX=2000000, POWER_SUPPLY_CHARGE_COUNTER=150870, POWER_SUPPLY_STEP_CHARGING_ENABLED=0, POWER_SUPPLY_NUM_SYSTEM_TEMP_LEVELS=8, POWER_SUPPLY_DIE_HEALTH=Cool, POWER_SUPPLY_INPUT_SUSPEND=0}

 

 

The "POWER_SUPPLY_CHARGER_TEMP_MAX=160" and "POWER_SUPPLY_CHARGER_TEMP=236" caught my attention.

 

Could this be why it is not charging? How do I fix it?

 

Hi Oppned, 

 

As advised by Sunitha, we would like to arrange a repair for you in our Nordic repair centre. In order to do that, could you DM me with the following information?:

 

-Full name.

-Email address.

-Full postal address.

-Phone number.

-IMEI number of your device. 

 

Kind regards, 

 

Sara

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4 Posts

02-22-2021

Italy

11 Signins

65 Page Views

  • Posts: 4
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  • Message 25 of 30

Re:Charger connected but cannot charge now

2021-03-01, 0:11 AM

Hi, I did a factory data restet of my phone, but the issue is still the same. Anyone had the same problem? 

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789 Posts

11-24-2020

India

117 Signins

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  • Message 26 of 30

Re:Charger connected but cannot charge now

2021-03-01, 4:57 AM

Hi Abobora,

 

Your efforts are highly appreciated. At this point, I would suggest sending the phone for repair. Please go through the link here for repair options. Please don't hesitate to post again in case you need further assistance.

 

Thanks

Sunitha



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7 Posts

02-18-2021

Norway

11 Signins

80 Page Views

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  • Message 27 of 30

Re:Charger connected but cannot charge now

2021-03-22, 14:51 PM

My device had a faulty sub-board.

When DOS ruled the earth
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186 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

386 Signins

3227 Page Views

  • Posts: 186
  • Registered: ‎04-03-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 28 of 30

Re:Charger connected but cannot charge now

2021-03-24, 9:03 AM

@ Oppned wrote:

My device had a faulty sub-board.

Hi! We are sorry to hear that. Did you send your device to the repair centre as we advised via e-mail? Was the repair not sucessful?

 

Kind regards, 

 

Sara

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7 Posts

02-18-2021

Norway

11 Signins

80 Page Views

  • Posts: 7
  • Registered: ‎02-18-2021
  • Location: Norway
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  • Message 29 of 30

Re:Charger connected but cannot charge now

2021-03-24, 11:01 AM

Yes, it has been repaired.

Just wanted to inform what the problem was in my case.

When DOS ruled the earth
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789 Posts

11-24-2020

India

117 Signins

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  • Posts: 789
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 10890
  • Message 30 of 30

Re:Charger connected but cannot charge now

2021-03-25, 5:18 AM

Hi Oppned

 

Thank you for letting us know. Please don't hesitate to post again in case you need further assistance. We are here to help! 

 

Thanks

Sunitha



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