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  • Registered: ‎09-24-2020
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How to import/synchronize settings from old phone?

2020-09-24, 18:30 PM

On the old phone (Samsung galaxy alpha) I went into the settings and turned on the backup settings and stuff was backed up to my google drive.

On the new phone (motorola moto e7 plus) I used the same google account, going into the backup/restore settings only lets me know that it is turned on.

But nothing has been synchronized. The new phone has 0 contacts.

Going on my google drive -> storage -> backups does show a backup from the Samsung galaxy alpha phone.

I'm not sure what I'm supposed to do or what I'm doing wrong? Appreciate help


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Re:How to import/synchronize settings from old phone?

2020-09-25, 15:01 PM

Hi mindgimmet,


I am happy to assist you with this. The restore function only happens during the setup wizard. Recommend Factory reset and choosing to restore from the cloud and then choose the Samsung Galaxy Alpha as the device you want to restore form the cloud. Please let us know if it helps.


Best regards,
Motorola Support

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