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1 Posts

10-13-2021

United States of America

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  • Registered: ‎10-13-2021
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About my phone... Please help!!!

2021-10-13, 1:54 AM

Someone had hacked into my phone and half of my phone apps, cannot hook to wifi, I do not have an IP address, they are in my Google account, they are scanning my phone, they are using my microphone and camera without my permission, and etc. Please can someone help me with these issues??? Also my phone is a Optimo Maxx not a Power...

Thank you,

Heather Baker

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3994 Posts

03-04-2016

India

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  • Posts: 3994
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Re:About my phone... Please help!!!

2021-10-13, 6:39 AM

@ Hrb72 wrote:

Someone had hacked into my phone and half of my phone apps, cannot hook to wifi, I do not have an IP address, they are in my Google account, they are scanning my phone, they are using my microphone and camera without my permission, and etc. Please can someone help me with these issues??? Also my phone is a Optimo Maxx not a Power...

Thank you,

Heather Baker

Hi Hrb72 ,

 

Welcome to Motorola forums and thank you for taking the time to post, I will try my best to help you with this. I would suggest Look at all apps in your settings and see if there is an app you don't recognize or not installed by you. Also, try to check the device in safe mode.

 

Safe Mode will temporarily disable your third-party apps and will only run the basic system software and pre-loaded apps. It will not delete any of your files.

To restart your phone in safe mode:

Press and hold the power key.
Press and hold Power off, then tap OK to restart in Safe mode. When the phone restarts, you will see Safe Mode at the bottom of the Home screen and the widgets will be grayed out.
Use the phone to check if the problem persists. Remember that you will not be able to use downloaded applications.
To exit Safe mode, restart your phone.

 

Thanks,

Sandip



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