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62 Posts

02-07-2018

Australia

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  • Posts: 62
  • Registered: ‎02-07-2018
  • Location: Australia
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  • Message 1 of 2

Safe Mode

2021-07-16, 5:27 AM

My partner has just acquired an E7 power phone.  She's not a geek and smart phones are a progressive challenge.  She keeps getting the safe mode presentation when starting the phone;  and has no idea what she has done to enable that.

So,

1.  what causes this?

2. How to turn it off when it happens?

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3692 Posts

03-04-2016

India

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59510 Page Views

  • Posts: 3692
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 59510
  • Message 2 of 2

Re:Safe Mode

2021-07-16, 7:48 AM

@ Davidk13 wrote:

My partner has just acquired an E7 power phone.  She's not a geek and smart phones are a progressive challenge.  She keeps getting the safe mode presentation when starting the phone;  and has no idea what she has done to enable that.

So,

1.  what causes this?

2. How to turn it off when it happens?

Hi,

 

Thank you for reaching out I definitely would like to help you with this. It's likely that she is pressing and holding the "Power off" icon instead of just touching it when turning off the phone. That would cause the phone to reboot in Safe Mode.

 

To exit safe mode, restart your phone. hold the power key for couple off 10 seconds to reboot the device.  To know more about safe mode please follow the mentioned link here

 

Regards

Sandip



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