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3 Posts

04-14-2021

India

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Type C to Type C cables do not work with the moto e7 power

2021-04-17, 7:22 AM

Hello,

 

I'd like to report that type c to type c cables refuse to work with the moto e7 power, either for charging or data transfer because they do not allow the USB to be controlled by "this device".

 

I have tried all reasonable troubleshooting measures including using different known working type c cables (tested with other mobile phones) and different laptops. I have tried a factory reset and I have also reflashed the stock firmware using the Lenovo Rescue and Smart Assist tool (which, on a completely different note, is also buggy with this phone model and goes into a fastboot loop requiring the user to manually change the active slot) using the stock Type A to Type C cable provided in the box. 

 

I have reported this error to Motorola, but their customer support keeps directing me to their service centre. What has your experience been with type c to type c cables?

 

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3819 Posts

03-11-2019

United States of America

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Re:Type C to Type C cables do not work with the moto e7 power

2021-04-18, 15:25 PM

Hi jugalgalaxyz,

 

I will try my best to help you with this. Did the phone showed a notification when connected to other devices such as phones and laptops using the Type-C to Type-C cable? 

 

Best regards,
Zeke
Motorola Support

 

 



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3 Posts

04-14-2021

India

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40 Page Views

  • Posts: 3
  • Registered: ‎04-14-2021
  • Location: India
  • Views: 40
  • Message 3 of 5

Re:Type C to Type C cables do not work with the moto e7 power

2021-04-19, 6:40 AM

When connected to the laptop, the phone shows a notification unreliably. If it does show a notification by chance and I tap on it, it would keep trying to switch to USB controlled by "this device" automatically, fail, and go in a retry loop. After I disconnect the wire from the phone, this notification sticks until I restart my phone.

Before anyone jumps to label this as a hardware issue with my phone, I'd like to point out that it is not a hardware issue. The phone works as expected with a type A to type C cable. The type c to type c wires in question also works as expected with other type c mobile phones I own.

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3819 Posts

03-11-2019

United States of America

737 Signins

57355 Page Views

  • Posts: 3819
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 57355
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Re:Type C to Type C cables do not work with the moto e7 power

2021-04-19, 19:14 PM

Hi jugalgalaxyz,

 

We were able to duplicate this on our end and we have already escalated it for investigation. We will post back here once we have some updates on this. 

 

Best regards,
Zeke
Motorola Support



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3 Posts

04-14-2021

India

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Re:Type C to Type C cables do not work with the moto e7 power

2021-04-20, 6:33 AM

Thank you for the acknowledgement, I look forward to updates on this issue.

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