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4 Posts

04-07-2021

India

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5G is not enabled in Moto G 5G

2021-04-07, 12:32 PM

I have Moto g 5G and doesn't showing any 5G connectivity in the phone. Is it a scam by Moto or something else. Please let me know.

 

I am using Ooreedoo sim in Oman and its application is showing that your phone doesn't support 5G. 

 

What is going on ?

Screenshot_20210407-163154-845.png
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3572 Posts

03-11-2019

United States of America

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  • Message 2 of 8

Re:5G is not enabled in Moto G 5G

2021-04-07, 13:01 PM

Hi sameer93,

 

We'll transfer your post to the Moto G 5G community since you posted in the Moto G 5G Plus community. The assigned agent/moderator will assist you with your concern shortly. Please also update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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4 Posts

04-07-2021

India

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Re:5G is not enabled in Moto G 5G

2021-04-07, 14:06 PM
Ok please let me know the issue. I have updated imei number.
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2430 Posts

03-04-2016

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Re:5G is not enabled in Moto G 5G

2021-04-08, 6:42 AM

@ sameer93 wrote:

Ok please let me know the issue. I have updated imei number.

Hi, 

 

Thank you for updating your profile, can you please let us know the place of purchase for the device?

 

Regards

Sandip



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4 Posts

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Re:5G is not enabled in Moto G 5G

2021-04-08, 12:02 PM
Bihar, India
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Re:5G is not enabled in Moto G 5G

2021-04-09, 5:04 AM

@ sameer93 wrote:

Bihar, India

Hi, 

 

Thank you, we can't guarantee that 5G would work with all carriers even if using phones from different regions. Some carriers might require certification for its features to be available and that would only be given to phones sold in that region. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale.

 

Regards

Sandip

 



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4 Posts

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India

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Re:5G is not enabled in Moto G 5G

2021-04-09, 5:29 AM
Then what is the benefit of buying 5G phone if you are not guaranteed with its features. Moto phones are also available in this region, so what is the point of not getting 5G connectivity in so called 5G phone. Your company should put disclaimer that this phone can't be use in other region, then might be we will not buy. Please let me know, is it real 5G phone or its just a hype. It was better to buy other 5G phone rather than this.
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2430 Posts

03-04-2016

India

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  • Message 8 of 8

Re:5G is not enabled in Moto G 5G

2021-04-09, 5:51 AM

@ sameer93 wrote:

Then what is the benefit of buying 5G phone if you are not guaranteed with its features. Moto phones are also available in this region, so what is the point of not getting 5G connectivity in so called 5G phone.Your company should put disclaimer that this phone can' be use in other region, then might be we will not buy.Please let me know, is it real 5G phone or its just a hype. It was better to buy other 5G phone rather than this.

 

Hi, 

 

Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale.

 

Regards

Sandip



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