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5331 Posts

10-05-2016

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Re:Device freezes after Android 11 update

2021-08-16, 19:56 PM

@ hara6oto1990 wrote:

When blur  will be fixed? And the random animation stutters for few seconds after unlocking?

 

Hi @hara6oto1990 ,

 

We appreciate you reaching out to us to get an update. We haven't heard any feedback yet from the team that our colleagues have passed on your concern. 

We'll be raising this up to them to take a look and will get back to you once we get any answer.

 

We moved your post to your existing thread containing the same topic so it would be easier for us to follow.

 

Thank you.

 

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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69 Posts

12-30-2020

Bulgaria

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Re:Android 11

2021-08-19, 13:44 PM

Thank you. Because that problem exists from the first android 11 update on this device. And 3 updates later it`s still there.

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1079 Posts

02-18-2019

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Re:Device freezes after Android 11 update

2021-08-20, 13:32 PM

@ hara6oto1990 wrote:

Thank you. Because that problem exists from the first android 11 update on this device. And 3 updates later it`s still there.

 

Hi @hara6oto1990 ,

 

I don't have news to share yet. Can you tell us the troubleshooting steps you tried since the last time we talked? 

 

Regards,
Mary
Motorola Support



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69 Posts

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Re:Device freezes after Android 11 update

2021-08-20, 14:33 PM

The blur problem is known since android 11 came out for the model. But for the stutters after unlocking the device the only thing that help is switching the refresh rate from auto to 90hz. It is like the hardware need some time after the unlock to switch to 90hz. The stutters exist on both of my devices G 5G Plus and G100. The difference is that on the G 5g Plus it stutters for a longer period of time after the unlock.

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02-18-2019

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Re:Device freezes after Android 11 update

2021-08-25, 21:49 PM

@ hara6oto1990 wrote:

The blur problem is known since android 11 came out for the model. But for the stutters after unlocking the device the only thing that help is switching the refresh rate from auto to 90hz. It is like the hardware need some time after the unlock to switch to 90hz. The stutters exist on both of my devices G 5G Plus and G100. The difference is that on the G 5g Plus it stutters for a longer period of time after the unlock.

 

Hi  @ hara6oto1990 ,

 

Sorry for not getting back to you sooner. 

 

Did you change the refresh rate on your device? If so, can you show us where you changed this? 

 

Regards,
Mary
Motorola Support



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Re:Device freezes after Android 11 update

2021-08-29, 17:14 PM

Yes. I`ve changed it In the display settings. There is no other option.

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Re:Device freezes after Android 11 update

2021-08-31, 19:27 PM

@ hara6oto1990 wrote:

Yes. I`ve changed it In the display settings. There is no other option.

 

Hi  @ hara6oto1990 ,

 

Thanks for the confirmation. We would like to further look into this. Please share a video recording showing the stutters when the refresh rate is in auto and at 90 hz. 

 

Regards,
Mary
Motorola Support



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Re:Device freezes after Android 11 update

2021-09-02, 10:34 AM

It is happening for a few seconds and after that it`s gone. What do you want me to do? Staying with my other phone waiting for a few seconds stutter to happen? I am reporting the issue and what is fixing it for me.There are enough videos in youtube and posts in tech forums prooving that issues after the android 11 update on this device. Check them out instead of loosing my time. Have a good day.

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Re:Device freezes after Android 11 update

2021-09-02, 12:55 PM

Just imagine I am a new buyer of this device. In the shop it works just fine under android 10. Smooth animations. No stutter. Great experince. After buying it I`m going home. Connecting to my wifi network and...wow. Android 11 update notification appears. Promissing even better experince than Android 10. Better battery life and so on. But instead I`m getting this stuttering mess caused by the blur problem and other bugs.And this is day one of using the product... How do you think I will feel as a customer? Waiting half an year for the problem to be fixed...Maybe... Not a good experience,isn`t it? Am I going to buy your products again? The other companies also have some bugs with their new softwares.But at least they are fixing them in weeks. Not months... And when you notice something wrong with the software they already know about it and working to fix it.Not pretending the problem doesn`t exist on "their" device making me feeling like the unluckiest dude on the planet. But the problem is that I`m not the only one having this issues...

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Re:Device freezes after Android 11 update

2021-09-25, 7:13 AM

The blur problem exist from day 1 after Android 11 update. 3 months after 3 updates and the blur problem is still there. And don't tell me that it cannot be fixed. How it doesn't exist on a pixel,xiaomi and other brands with the same chipset? I can't even resale the phone because of it,because in the moment I wipe the data it apears. If your developers can't fix it at least disable blur by default....

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