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97 Posts

02-10-2017

PT

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Battery drain

2020-07-21, 9:11 AM

I have the feeling that the battery is draining more than it should. I´ve red on other threads the same issue. Moderate usage can get 4/5 hours on screen time, which for a 5000mah seems rather weak.

 

could you please check and fix on next update?

 

Thank you

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10458 Posts

03-05-2018

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Re:Battery drain

2020-07-27, 8:32 AM

Hi HenriqueM,

 

I apologize if I have responded to you a bit late, we overlooked your post. It will be my pleasure to help you with this. Can you tell us more what you're experiencing with the battery? I can look up your battery if you feel like it's discharging faster, just update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. I will be waiting for response. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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97 Posts

02-10-2017

PT

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  • Message 3 of 24

Re:Battery drain

2020-07-28, 15:04 PM

Hi Agent rich.

 

 

With moderate usage i can reach almost 6 hours on screen time. Using my wifi network.

 

 Isn´t that insufficient for a 5000mah battery? I´ve disabled the location, i have the auto brightness on and I use the automatic hz setting.

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10458 Posts

03-05-2018

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Re:Battery drain

2020-07-29, 14:36 PM

Hi HenriqueM,

 

Thanks for updating your profile. I'm afraid I can't answer that concisely but your battery life hours would depend on your activities/other factors/settings. Can you provide a specific date when you noticed the battery isn't lasting longer? And let me know if you would allow me to check this.

 

Best regards,
Rich
Motorola-Lenovo Support



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8 Posts

07-14-2020

GB

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Re:Battery drain

2020-07-30, 8:56 AM
My battery is also draining very quick. Approximately 5% an hour in standby and much quicker when doing anything on the phone. I previously had a Moto g7plus and the battery lasted a lot longer. And that battery is much smaller. I have the same apps as on my previous phone. When looking at battery usage it is not reporting any apps using exsesive battery.
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1912 Posts

03-11-2019

US

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Re:Battery drain

2020-07-30, 18:06 PM

Hi Lostallhope,

 

Is the Bluetooth and Wi-Fi turned on during standby? Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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8 Posts

07-14-2020

GB

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Re:Battery drain

2020-07-30, 18:50 PM
I've updated my profile. Bluetooth is off I have not even tried it yet on this phone. My phone was fully charged at about 0800 I made a half hour phone call and very light browsing. By 1200 battery at 80% I recharged my phone again a few hours ago and it's mostly been on standby. I am using WiFi calling but I tried switching off and battery still seemed to drop quick. After monitoring my phone today it seems battery drops really quick as soon as phone unlocked and I am using it. For instance while updating my personal info and typing this message my battery dropped another 2%. I have also tried a restart. I have not tried a factory reset yet because I don't want the hastle of having to set all my apps up again.
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97 Posts

02-10-2017

PT

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  • Message 8 of 24

Re:Battery drain

2020-07-31, 8:21 AM

Hi Agent Rich,

 

I´ve update my profile and settings so you can monitorize my phone and usage.

 

I have enabled data, wifi and bluetooth. 

 

Network in stand by shows 15% which is a high value. Most of my apps are restricted to be used in background. at 16% i get approximately 6h 20m on screen time. Not bad but far from impressive considering the whomping 5000 mah battery. 

 

The refresh rating is setting to auto.

 

Please improve on further updates

 

if you need further details let me know, i can post screenshots if you like

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1912 Posts

03-11-2019

US

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Re:Battery drain

2020-07-31, 16:04 PM

Hi Everyone,

 

Thanks for sharing your input. We have already escalated your concerns for further investigation. We'll let you know once we have an update or we need further information.

 

Best regards,
Zeke
Motorola Support

 

 



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8 Posts

07-14-2020

GB

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  • Message 10 of 24

Re:Battery drain

2020-08-02, 10:22 AM
Just used Google maps for just over an hour and it's almost used 30%of the battery from a full charge
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