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9 Posts

06-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 17

Battery suddenly draining far quicker

2021-06-07, 5:38 AM

Hi. As of around June 3, my battery is draining very quickly, even over night. Seems that the issue persists in airplane mode and safe mode (although I've not tested this aspect thoroughly). Any advice would be very welcome. Thanks, RG. 

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14146 Posts

03-05-2018

United States of America

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  • Message 2 of 17

Re:Battery suddenly draining far quicker

2021-06-07, 15:32 PM

Hi RMGALE82

 

I will assist you with this. Can you please confirm how many hours do you get from 100% down to certain percentage before you charge the phone? Also, check your battery usage details in the Settings > Battery > usage details. You will find there the apps you used since the last full charge and how many battery percentage it used. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

06-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 3 of 17

Re:Battery suddenly draining far quicker

2021-06-07, 16:37 PM

Hi. I'm getting about 6 hours from 100% to 15% with minimal use - not streaming any media etc.

 

No apps seem to be killing the battery. Most use was  Instagram with 9%. 

 

Thanks

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4378 Posts

03-11-2019

United States of America

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  • Message 4 of 17

Re:Battery suddenly draining far quicker

2021-06-08, 15:57 PM

Hi RMGALE82,

 

Thanks for looking into the battery usage. We suggest to perform a battery calibration by following the steps below. Let me know if it helps. 

 

To perform a battery calibration:
  1. Force reboot the device by holding the power button until the device reboots. 
  2. Plug into supplied charger.
  3. Charge to 100% and leave on the charger for at least an additional hour after getting to 100%

 

Best regards,
Zeke
Motorola Support



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9 Posts

06-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 17

Re:Battery suddenly draining far quicker

2021-06-09, 4:53 AM

Hi. This did not seem to help. I rebooted and left to charge for a few hours once it hit 100% but it's gone down 10% in 2 hours without being used at all. 

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4378 Posts

03-11-2019

United States of America

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  • Message 6 of 17

Re:Battery suddenly draining far quicker

2021-06-09, 16:32 PM

Hi RMGALE82,

 

Thanks for trying the battery calibration. That is not normal for the battery to deplete that quickly in just 2 hours. Please try to monitor your battery level when it is booted in safe mode for at least two hours again and let me know how it goes. 

 

To reboot in safe mode:

  1. Press & hold the Power button.
  2. Touch & hold Power off
  3. Touch OK to restart in safe mode.

 

Best regards,
Zeke
Motorola Support



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9 Posts

06-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 7 of 17

Re:Battery suddenly draining far quicker

2021-06-10, 3:40 AM

Hello. I left it in safe mode + airplane mode over night and the battery only went down by 4% in 7 hours. 

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4378 Posts

03-11-2019

United States of America

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  • Message 8 of 17

Re:Battery suddenly draining far quicker

2021-06-10, 13:42 PM

@ RMGALE82 wrote:

Hello. I left it in safe mode + airplane mode over night and the battery only went down by 4% in 7 hours. 

 

The phone should not even discharging that quickly on both Airplane mode and Safe mode. We would like a bug report on this so we can further investigate. You will need to have access to the developer settings to be able to generate a bug report. 

 

To enable developer options:
1. Go to Settings > About phone > Build number
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Steps on how to generate a Bug Report:
1. Go to Settings -> System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
2. Enable Settings ->System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
3. Once the issue is reproduced: Go to Settings -> System -> Advanced ->Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
4. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
5. Then upload the Bug Report to your personal Google Drive and then share the link of the Bug Report via Private Message.
6. Provide observations of what you saw happen right before the bug report was taken.
7. Please indicate the local time when you observed the behavior.

 

Best regards,
Zeke
Motorola Support



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9 Posts

06-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 9 of 17

Re:Battery suddenly draining far quicker

2021-06-10, 15:48 PM

Thanks very much. Report with you. Rich. 

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4378 Posts

03-11-2019

United States of America

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  • Message 10 of 17

Re:Battery suddenly draining far quicker

2021-06-10, 16:03 PM

Hi RMGALE82,

 

I just received your private message with a bug report but we don't have access to the bug report. Please grant us access on this file so we can forward it to our team.

 

Best regards,
Zeke
Motorola Support



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