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2 Posts

09-27-2020

GB

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G5 camera

2020-09-27, 16:37 PM

My camera opens and takes a photo but i then get the message   camera error. Please restart camera. I've tried the virtual help but it doesn't understand the problem. I also noticed yesterday that a few apps have stopped working and also won't update, this all happened on the same day. The only new app I have downloaded that day was the nhs covid one.

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408 Posts

08-15-2020

GB

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Re:G5 camera

2020-09-27, 17:16 PM

To test if a downloaded app is causing this problem, try Safe mode:

 

https://support.motorola.com/uk/en/Solution/MS152511

# I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. #
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1 Posts

09-28-2020

US

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Re:G5 camera

2020-09-28, 15:01 PM

I also have problems with the camera on my phone and I don't know what is the reason.

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2175 Posts

03-11-2019

US

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Re:G5 camera

2020-09-29, 13:21 PM

Hi Babskhan! 

 

We would like to look into this. Since this is also happening on other apps. Try resetting your app preferences by Going to Settings > App and Notifications > See all apps > 3 dot icon (located on the upper right corner) > reset app preferences. Let me know if it helps.

 

Best regards,
Zeke
Motorola Support



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