Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g 5G plus
All Forum Topics
Options

20 Posts

06-01-2021

Egypt

22 Signins

80 Page Views

  • Posts: 20
  • Registered: ‎06-01-2021
  • Location: Egypt
  • Views: 80
  • Message 1 of 20

Google Chrome wouldn't update

2021-06-15, 11:34 AM

Like the title says, Google Chrome doesn't update although there is an available update. I press the update button and it displays a revolving waiting sign for a second and goes back to the update button without updating. I haven't managed to update Chrome since I got the phone.

 

Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 2 of 20

Re:Google Chrome wouldn't update

2021-06-15, 18:00 PM

Hi Mohammad Nabeel

 

That's odd. Is that the only app you can't update? How about other apps. Maybe we can try uninstalling and reinstalling the app. See if that works. Please let me know. Thanks!

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

20 Posts

06-01-2021

Egypt

22 Signins

80 Page Views

  • Posts: 20
  • Registered: ‎06-01-2021
  • Location: Egypt
  • Views: 80
  • Message 3 of 20

Re:Google Chrome wouldn't update

2021-06-15, 18:42 PM

Hi Rich, thanks for your response. Yeah Android system webview is not updating too. It's powered by Chrome. I'll try uninstalling the app and installing it again.

Reply
Options

20 Posts

06-01-2021

Egypt

22 Signins

80 Page Views

  • Posts: 20
  • Registered: ‎06-01-2021
  • Location: Egypt
  • Views: 80
  • Message 4 of 20

Re:Google Chrome wouldn't update

2021-06-15, 19:05 PM

I can't uninstall Chrome. There's only an option to disable it. Is there even a way to uninstall it ?

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 5 of 20

Re:Google Chrome wouldn't update

2021-06-16, 13:26 PM

Hi Mohammad Nabeel,

 

I apologize for the confusion. Google Chrome is a preloaded app so it is not possible to uninstall the app. We suggest to go into Settings > App and Notifications > See All apps > Google Play Store > Storage > Clear cache and Clear app data/storage. This will reset the Play Store to its default settings. Let me know if you are able to update the apps. 

 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

20 Posts

06-01-2021

Egypt

22 Signins

80 Page Views

  • Posts: 20
  • Registered: ‎06-01-2021
  • Location: Egypt
  • Views: 80
  • Message 6 of 20

Re:Google Chrome wouldn't update

2021-06-16, 17:13 PM

Hi Zeke,

 

I cleared the cache and the App storage/data for play store and also for Google Chrome but the problem persists. I tried repeating the process and restarting the phone too to no avail.

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 7 of 20

Re:Google Chrome wouldn't update

2021-06-16, 18:42 PM

Hi Mohammad Nabeel,

 

Thanks for trying the step. Please try to boot the phone in Safe mode and try to update your phone from there. Please let me know how it goes. 

 

To reboot in safe mode:

  1. Press & hold the Power button.
  2. Touch & hold Power off
  3. Touch OK to restart in safe mode.

 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

20 Posts

06-01-2021

Egypt

22 Signins

80 Page Views

  • Posts: 20
  • Registered: ‎06-01-2021
  • Location: Egypt
  • Views: 80
  • Message 8 of 20

Re:Google Chrome wouldn't update

2021-06-17, 8:32 AM

I did that Zeke. Still no luck.

Reply
Options

5912 Posts

02-11-2016

United States of America

3353 Signins

80426 Page Views

  • Posts: 5912
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 80426
  • Message 9 of 20

Re:Google Chrome wouldn't update

2021-06-17, 13:37 PM

@ Mohammad Nabeel wrote:

I did that Zeke. Still no luck.

 

Thanks for trying everything so far. I'll be honest this is not an uncommon issue. Even my Pixel has hit this issue before with Chrome and Android Webview. Normally, I can get it to work if I clear the cache/data on the Play Store, but that doesn't always work. You can also try clearing cache on the download manager. Otherwise, you can try clearing cache only on the Google Play Services (DON"T clear data on Play Services). I've run into issues in the past when clearing data on Play Services. If all else fails, disable the Chrome app, this will uninstall any updates to the app, then enable it again and try updating it from the Playstore once again.

 

Let us know if it works.

 

Thanks,

Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

20 Posts

06-01-2021

Egypt

22 Signins

80 Page Views

  • Posts: 20
  • Registered: ‎06-01-2021
  • Location: Egypt
  • Views: 80
  • Message 10 of 20

Re:Google Chrome wouldn't update

2021-06-17, 15:38 PM

Hi Tom,

 

Thanks for your input. I tried all that with no success.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms