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97 Posts

02-10-2017

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HDR Netflix certification

2020-07-20, 14:22 PM

Will we be able to view HDR content in Netflix? At the moment is not yet available altough the screen is HDR 10 ready.

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1912 Posts

03-11-2019

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Re:HDR Netflix certification

2020-07-21, 14:56 PM

Hi HenriqueM,

 

Thanks for posting your concern. Currently, our phones do no support HDR videos for Netflix. We appreciate the feedback and we will pass it along to our team.

 

Best regards,
Zeke
Motorola Support



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97 Posts

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Re:HDR Netflix certification

2020-07-21, 16:14 PM

I´m aware. It´s a shame because the screen is capable. 

 

Many other brands are already supporting it. Thanks for sharing would love to see in the future.

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10458 Posts

03-05-2018

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Re:HDR Netflix certification

2020-07-27, 8:18 AM

Hi HenriqueM,

 

We understand you would like this for your watching experience with Netflix. Looks like you're already aware of it, currently this is a limitation of our phones. We appreciate you for telling us this and we value you so much, we have passed your feedback along to our Product teams.

 

If you need further assistance please don't hesitate to post. It's my pleasure working with you.

 

Best regards,
Rich
Motorola-Lenovo Support



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97 Posts

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  • Message 5 of 14

Re:HDR Netflix certification

2020-07-28, 15:07 PM
Thank you for your understanding agent rich. other brands have netflix hdr 10 support. Wouldn´t be interesting to have this support on Moto phones? I´m sure it would be great no only for us (users) but for you to advertise better your phones too. Let me know if this is something you´re taking in consideration in the near future. I would love to watch netflix using HDR 10 on my moto G :)
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Re:HDR Netflix certification

2020-07-28, 18:35 PM

Hi HenriqueM,

 

As a user, I totally agree with you. I would love to have this feature as well. I just can't guarantee and promise if it will be added in the near the future but the least I can do for you is to share your ideas to our Product teams. Thanks for your feedback on this. If anything comes up, just post and we're here to help.

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 7 of 14

Re:HDR Netflix certification

2020-07-30, 9:00 AM

Thanks Agen Rich. Eralier this morning I´ve red the GSM Arena review.

 

They stated the following:

 

Interestingly enough, we couldn't make it to work in the Netflix app, but YouTube had no issues serving HDR content. Perhaps it's a glitch that Motorola and Netflix will quickly resolve as the Netflix's app clearly stated that the Moto G 5G Plus supports the Widevine L1.

 

If netflix and the phone already supports Widevine L1 should be easeier for you to allow HDR content right?

 

Please let me know if you have further developments on this.

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6 Posts

08-23-2020

CZ

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  • Message 8 of 14

Re:HDR Netflix certification

2020-09-07, 19:52 PM

G 5G haven't support for widevine L1 ONLY L3

Screenshot_20200907-214944.png
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  • Message 9 of 14

Re:HDR Netflix certification

2020-09-08, 17:46 PM

Hi TefByBosch,

 

You are not able to play HD videos on Netflix? 

 

Best regards,
Zeke
Motorola Support



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  • Message 10 of 14

Re:HDR Netflix certification

2020-09-08, 20:14 PM

Hi Zeke,

No, only SD

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