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68 Posts

12-30-2020

Bulgaria

87 Signins

625 Page Views

  • Posts: 68
  • Registered: ‎12-30-2020
  • Location: Bulgaria
  • Views: 625
  • Message 1 of 2

Issues and support after Major updates...

2021-09-09, 22:40 PM

Hello from Bulgaria. As a long time Motorola user I want to share one of my major complaints with Moto phones (I had and still have many).

Every time I get major update on my Moto phone it have bugs (like every other company). But the problem is the time your team need to fix them (months even more).

In many cases some of the problems stay unfixed until the end of support... That is hilarious! You can provide only one major update...Fine. That is why Google Pixel exist.

But at lest fix all the existing problems with that 1 major update in time. Then our experience will not be ruined and our next devices will be Moto again. Because let me tell you something.

Even if you sell the best camera on the market if the camera software is crap our photos and experience will be crap. 

Even if you combine the best chipset,RAM,memmory combo on the market for the best price if the software that is driving that hardware is crap...The experience is crap too.

Take that as a constructive criticism. 

 

 

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1070 Posts

02-18-2019

United States of America

127 Signins

10652 Page Views

  • Posts: 1070
  • Registered: ‎02-18-2019
  • Location: United States of America
  • Views: 10652
  • Message 2 of 2

Re:Issues and support after Major updates...

2021-09-10, 19:42 PM

@ hara6oto1990 wrote:

Hello from Bulgaria. As a long time Motorola user I want to share one of my major complaints with Moto phones (I had and still have many).

Every time I get major update on my Moto phone it have bugs (like every other company). But the problem is the time your team need to fix them (months even more).

In many cases some of the problems stay unfixed until the end of support... That is hilarious! You can provide only one major update...Fine. That is why Google Pixel exist.

But at lest fix all the existing problems with that 1 major update in time. Then our experience will not be ruined and our next devices will be Moto again. Because let me tell you something.

Even if you sell the best camera on the market if the camera software is crap our photos and experience will be crap. 

Even if you combine the best chipset,RAM,memmory combo on the market for the best price if the software that is driving that hardware is crap...The experience is crap too.

Take that as a constructive criticism. 

 

Hi  @ hara6oto1990 ,

 

Thanks for your feedback. I've passed it along to my team.

 

I will now close this thread. To check for updates on your concern, please post your questions in this thread

 

Regards,
Mary
Motorola Support



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