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14293 Posts

03-05-2018

United States of America

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  • Posts: 14293
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  • Message 11 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-04-30, 13:49 PM

Hi Filaret

 

I'm asking this. I will let you know if we have a confirmation. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 12 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-05-03, 18:22 PM

Hi Filaret

 

Can you please update your forum profile with the current IMEI or Serial number from your device and let us know if we can look at some things from our end as well. See here for the instruction. Please make sure that the options under Settings > Privacy > Motorola Privacy. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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25 Posts

04-08-2021

Bulgaria

193 Signins

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  • Posts: 25
  • Registered: ‎04-08-2021
  • Location: Bulgaria
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  • Message 13 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-05-05, 10:16 AM

I have updated my profile with the information required.

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4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
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  • Message 14 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-05-05, 14:07 PM

@ Filaret wrote:

I have updated my profile with the information required.

 

Please try these troubleshooting steps:

1. Turn off the phone 

2. Remove both SIM cards

3 Then reinsert the Vivacom SIM card only

4. Turn on the device

5. Check if it can use 5G

 

Please let me know how it goes.

 

Best regards,
Zeke
Motorola Support



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4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 15 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-05-06, 15:50 PM

Hi Filaret, 


We just got confirmation that the Moto G 5G Plus does not support 5G on all carriers on Bulgaria. We are trying to get confirmation if we are going to get 5G support on future updates. We'll let you know if we have more information. 

 

Best regards,
Zeke
Motorola Support



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25 Posts

04-08-2021

Bulgaria

193 Signins

895 Page Views

  • Posts: 25
  • Registered: ‎04-08-2021
  • Location: Bulgaria
  • Views: 895
  • Message 16 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-05-08, 7:19 AM

Yes in Bulgaria Moto 5G Plus has no  5G support yet. I planned to use it for at least 3 years and then change it with new 5G phone (after that period 5G will be like3/ 4G now).

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25 Posts

04-08-2021

Bulgaria

193 Signins

895 Page Views

  • Posts: 25
  • Registered: ‎04-08-2021
  • Location: Bulgaria
  • Views: 895
  • Message 17 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-05-08, 7:32 AM

I tried with  Vodafone UK prepaid SIM card that i hvae ordered on e-bay and i see Additional menu in networks- 5G&4G&3G insted only 4G&3G with my bulgarian SIm cards.

Vodafone UK fully supports this phone even in roaming - but for 30 pound /per month (5G plan).

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3 Posts

06-27-2021

India

5 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎06-27-2021
  • Location: India
  • Views: 15
  • Message 18 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-07-11, 12:28 PM

Hi Tom,

It's more than 5months and I haven't received any. I am regretting for buying this phone. Your newer models are coming with the updated OS but no efforts for this model. Whenever I check for the upgrade status on your website it always says that you guys are waiting for vendor approval. 

 

I am very much disappointed. And never ever going to buy a motorola phone. 

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9 Posts

02-08-2021

France

13 Signins

86 Page Views

  • Posts: 9
  • Registered: ‎02-08-2021
  • Location: France
  • Views: 86
  • Message 19 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-07-11, 16:42 PM

"And never ever going to buy a motorola phone. "

 

Dont forget Lenovo !!!!

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5233 Posts

10-05-2016

United States of America

649 Signins

54807 Page Views

  • Posts: 5233
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 54807
  • Message 20 of 30

Re:Moto G 5G Plus Android 11 update roll out starts

2021-07-11, 21:19 PM

Hi @Shaluj 

 

We are working so hard to get Android 11 out to eligible devices as quickly as possible. We do not have any information yet regarding this update and will keep everyone posted oce it's up and ready.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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