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3 Posts

06-16-2021

United Kingdom of Great Britain and Northern Ireland

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Moto G 5G Plus android 11 issues

2021-06-16, 15:14 PM

Hi, 

So I "upgraded" to 11 a few hours ago. First thing to notice is the abysmal animation performance. I'm pretty sure they're locked at 30fps, it feels bad. Changing refresh rate to fixed 90Hz doesn't help.

 

My wallpaper is stretched vertically to fill the bezels at the top and bottom. The quick start buttons at the bottom of the home screen, well, aren't really at the bottom. They've moved up for whatever reason. I'm linking it to the same issue as wallpaper, probably something wrong with G 5G's weird screen resolution.

The icons at the top of the screen used to match color to background so they're clearly visible, well, not anymore! Just solid white now. Can't read anything.

 

Settings - Display - Fullscreen on, straight up doesn't work.

And that's only the first glance...

 

Tried restarting the device a few times with no improvements. Any known fixes or planned updates addressing these issues? Or should I just downgrade to 10?

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9 Posts

06-11-2021

Italy

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Re:Moto G 5G Plus android 11 issues

2021-06-16, 17:25 PM

Hi.

I can confirm all of your problems.

To partially solve them you must disable blur effect from developer menu

and install a custom launcher app who has smoother animations in substitution of Moto App launcher

Still, even after that a trained eye will spot the huge lag

I don't even think that they will ever fix it, or if they will how many months we have to wait.

I think I will flashback to A10 asap

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4519 Posts

03-11-2019

United States of America

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Re:Moto G 5G Plus android 11 issues

2021-06-16, 18:36 PM

Hi cyfral6,

 

Thank you for bringing this to our attention. Does it also happen you set different pictures as a wallpaper? Please provide us a screenshot showing the stretched out wallpaper and the quick start buttons that moved up from its original position. The phone does not have the option to downgrade back to Android 10. There is also no option to downgrade using the Rescue and Smart Assistant app. 

 

Best regards,
Zeke
Motorola Support



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3 Posts

06-16-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Moto G 5G Plus android 11 issues

2021-06-16, 18:55 PM

Now that is a fun interaction. I set a literal screenshot as a wallpaper to compare the stretch. 

The stretch doesn't occur, if you use Wallpapers app to set one up, it would seem. I previously used Photos app. So that's a temporary workaround.

Another thing I noticed after some time is that battery drain is INSANE. It usually lasted me a week just being idle and now it consumed 20% in about 3h. Attached screenshots of android 10 and 11 to compare, similar screen usage time too, conveniently

 

Screenshot_20210616-194924.png Screenshot_20210616-195121.png Screenshot_20210510-174317-649.png Screenshot_20210616-200436.png Screenshot_20210616-200821.png
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25 Posts

04-08-2021

Bulgaria

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Re:Moto G 5G Plus android 11 issues

2021-06-17, 6:25 AM

Hi can you write down what software version you have after update? Im with RPN31.Q4U-39-27-8 on my Moto 5G plus with 1 of April security patch.

Since a week  i dont have any issues yet but my battery drops down with 5% for 24 hour standby with 2 SIM cards . Before this update it was drop only with 2-3%- from 100 to 97% -98 %for 24 hours.

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3 Posts

06-16-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Moto G 5G Plus android 11 issues

2021-06-17, 8:07 AM
I'm on the same patch. RPN31.Q4U-39-27-8. The adaptive battery was turned off after the upgrade so that will make up some of the difference, but I don't think it would be such a drastic change.
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9 Posts

06-11-2021

Italy

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Re:Moto G 5G Plus android 11 issues

2021-06-17, 11:53 AM

Same patch for me too.

On italian unlocked version of the phone.

Adaptive battery settings did not turn off (it was on on 10 and 11) passing from 10 to 11.

But battery drains like 2x or 3x faster.

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4519 Posts

03-11-2019

United States of America

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Re:Moto G 5G Plus android 11 issues

2021-06-17, 14:22 PM

Hi Everyone,

 

We can look into the battery drain issues but please make sure that you profiles are updated with your IMEI. Please also indicate on when did you receive the update so we can compare the drain before and after the update. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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2 Posts

06-20-2021

Netherlands

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Re:Moto G 5G Plus android 11 issues

2021-06-20, 11:57 AM

Phone worked great on Android 10, but I have several issues since the update to 11:

 

1. Phone freezes once a day, with only the physical side button responding. Only a reboot unfreezes it.

 

2. Phone won't detect the USB-C dongle from my Steelseries Arctis 7X headset anymore. Tested the dongle on 2 other Android devices and my Xbox. The dongle functions fine. The phone is detected by Windows 10 via an USB cable.

 

3. On a digital detox since before the update, but I keep the phone charged for work related use. The stand by time is horrendous now, as mentioned above. I used to get a full, intensive days use out of the phone. I get a little more now, but with minimal to no use.

 

These are my phone details:

Moto G 5G plus: XT2075-3

Android 11 version: RPN31.Q4U-39-27-8

Security Patch: April 1st

 

What can I do to help Motorola Support fix these issues?

 

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25 Posts

04-08-2021

Bulgaria

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Re:Moto G 5G Plus android 11 issues

2021-06-21, 11:48 AM

You can  do more tweeks for more faster work on Moto 5G plus(worked for me).
First in developer options - pick "animation off" for "Window animation scale", "Transition animation scale" and "Animator duration scale". All must ne set to "animation off".
Second - in developer options for "Background process limit" you must pick "No background process".
Both these settings will increase performence on Moto 5G plus at least 35-40%.

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