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4519 Posts

03-11-2019

United States of America

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  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 11 of 12

Re:Moto G 5G Plus android 11 issues

2021-06-22, 14:12 PM

Hi Texarkanian,

 

What happens when you plug in the USB-C Dongle? Do you get an error message? For the freezing, we would like a bug report on this after the freezing happened. Please also update your profile with your IMEI included so we can check your phone's battery.

 

To enable developer options:
1. Go to Settings > About phone > Build number
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Steps on how to generate a Bug Report:
1. Go to Settings -> System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
2. Enable Settings ->System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
3. Once the issue is reproduced: Go to Settings -> System -> Advanced ->Developer options -> Click on take bug report or Press Power button and then choose Bug Report  from the Power-down menu.
4. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
5. Then upload the Bug Report to your personal Google Drive and then share the link of the Bug Report via Private Message.
6. Provide observations of what you saw happen right before the bug report was taken.
7. Please indicate the local time when you observed the behavior.

 

@Filaret Thank you for providing a suggestion, However, we don't recommend disabling these as it can cause other issues with the phone.

 

Best regards,
Zeke
Motorola Support



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2 Posts

06-20-2021

Netherlands

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5 Page Views

  • Posts: 2
  • Registered: ‎06-20-2021
  • Location: Netherlands
  • Views: 5
  • Message 12 of 12

Re:Moto G 5G Plus android 11 issues

2021-06-23, 9:16 AM

Thanks. I've just changed the settings, I'll let you know how it goes

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