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5 Posts

04-06-2021

Canada

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No 5G Support on the Motorola Moto G 5G Plus

2021-04-06, 20:01 PM

I am using a Moto G 5G Plus on the Rogers network in Canada and I don't get a 5G network mode option available. I have the Global version and the 5G bands on this phone are supported by my network. Can this phone still connect to 5G if I do not see this option available? Will the update to Android 11 fix this problem? A 5G phone should work straight out of the box. I am very upset at Motorola. I have never had a problem like this with other brands like Samsung or Huawei, but I did have a similar problem with a Realme phone.

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4519 Posts

03-11-2019

United States of America

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  • Message 2 of 21

Re:No 5G Support on the Motorola Moto G 5G Plus

2021-04-07, 13:52 PM

Hi Leo S,

 

We would like to look further into this. Motorola does not make "international/global" versions of phones; any phones marketed as international or global are intended for other regions. We also do not sell the Moto G 5G Plus in Canada, it could be could be the reason why your carrier does not support 5G. May we know where did you purchase the phone? 

 

Best regards,
Zeke
Motorola Support



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26 Posts

04-08-2021

Bulgaria

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  • Message 3 of 21

Re:No 5G Support on the Motorola Moto G 5G Plus

2021-04-08, 11:31 AM

Well i can tell you the hole truth about this phone.

I own one since 22 dec 2020 and overall im very satisfied from it except one thing- for nowTHERE SI NO SUPPORT of 5G around the Globe!

Yes i live in Bulgaria an there is 2 carriers tha offer 5 G- A1 Bulgaria (on Band N78)and Vivacom.The Moto 5Gplus supports the bands but it has software limitations

for the service(no 5G drives avalable for 5G modem). Thats why it can only operates on 2G/3G and 4G+(carier agregation) on max speed here on A1 telekom of 50Mbit/s for 4G+(6-8 Mbytes downloads rate is max available).

 

Brazil is the one countri at the momnet thas has Andoid  11 rollout for Moto 5GPlus. 

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5 Posts

04-06-2021

Canada

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  • Message 4 of 21

Re:No 5G Support on the Motorola Moto G 5G Plus

2021-04-08, 12:29 PM

Hello,

 

I purchased it online from an eBay seller who claims they sell only international phones. Shouldn't this phone work on 5G or have a 5G network mode option available? Does this mean this phone will definitely not work on 5G in my region even though some of its 5G bands are compatible with my network? Thank you for reading my post.

 

 

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26 Posts

04-08-2021

Bulgaria

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  • Message 5 of 21

Re:No 5G Support on the Motorola Moto G 5G Plus

2021-04-08, 13:16 PM
Filaret: The phone will work with 5G (and VoLTE service too) only after receive an update to Andorid 11. Be pationt and dont sell it ! Its amazing phone after all. Update will come before end of this summer(May to August this year). If not i will flash mine with brasilian ROM :), and it will work too.
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4519 Posts

03-11-2019

United States of America

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  • Message 6 of 21

Re:No 5G Support on the Motorola Moto G 5G Plus

2021-04-08, 13:55 PM

@ Leo S. wrote:

Hello,

 

I purchased it online from an eBay seller who claims they sell only international phones. Shouldn' this phone work on 5G or have a 5G network mode option available? Does this mean this phone will definitely not work on 5G in my region even though some of its 5G bands are compatible with my network? Thank you for reading my post.

 

 

 

We can't guarantee that 5G would work with all carriers even if using phone from different regions. Some carriers might require certification for its features to be available and that would only be given to phones sold in that region. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale.

 

Best regards,
Zeke
Motorola Support



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5 Posts

04-06-2021

Canada

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  • Message 7 of 21

Re:No 5G Support on the Motorola Moto G 5G Plus

2021-04-08, 14:36 PM

This does not make any sense to me since people expect their phones to connect to 5G when they travel anywhere in the world. I guess we shouldn't purchase Motorola phones since they are all region locked to work on 5G. Thank you for your reply.

 

 

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5 Posts

04-06-2021

Canada

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  • Message 8 of 21

Re:No 5G Support on the Motorola Moto G 5G Plus

2021-04-08, 17:02 PM

Thank you. Good to know this. I appreciate it.

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26 Posts

04-08-2021

Bulgaria

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  • Message 9 of 21

Re:No 5G Support on the Motorola Moto G 5G Plus

2021-04-09, 7:07 AM

Well the 5G standart is international and certified. All device after receiving the update will be capable to work in 5G,

no matter in what region they are used-like 3G and 4G+ standarts too. When i travel from Europe to Norh America for example, there is no problem to use 

internet or calls  on roaming in 3G/4G speed. Same will be for 5G netoworks too. All you need is your phone to support the bands(and 99% of phones do this).

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5 Posts

05-14-2021

Canada

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  • Message 10 of 21

Re:No 5G Support on the Motorola Moto G 5G Plus

2021-05-14, 18:04 PM

Well, I received the Android 11 update for my Moto G 5G Plus and I still do not get the option to enable 5G network mode. I will never purchase another Motorola 5G phone again. I do not trust this company anymore. 5G connectivity should be enabled to work with all carriers and anywhere in the world. I never have a problem with Samsung, Huawei or other brands. Goodbye forever Motorola!

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