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5 Posts

09-09-2021

Bulgaria

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  • Message 1 of 6

No 5G connectivity for my Moto G 5G Plus in Bulgaria with Telenor Bulgaria network

2021-11-18, 12:13 PM

I bought my Moto G 5G Plus phone about 6 months ago from Technopolis, which has the reputation of a shop selling official Motorola products in Bulgaria.
About three mounts ago Telenor Bulgaria launched 5G connectivity for all its subscribers.
So far, my Moto G 5G Plus phone does not have a 5G connectivity option in its menu. Only 2G / 3G / 4G is available.
I called the Telenor customer service center and they told me that my phone was not certified by Motorola to connect to Telenor's 5G network.

I don't understand how long we have to wait for Motorola to decide to do or not to do this software update. At the moment, I feel cheated and very upset by both Motorola and the dealer selling their products.

Would you give a reasonable explanation?

 

P.S. For information, at the moment Telenor Bulgaria is selling Motorola's 5G phones but only Edge 20 5G, Moto G100 5G and Moto G50 5G, but no Moto G 5G Plus.

KGG
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6 Posts

11-17-2021

Bulgaria

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  • Posts: 6
  • Registered: ‎11-17-2021
  • Location: Bulgaria
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  • Message 2 of 6

Re:No 5G connectivity for my Moto G 5G Plus in Bulgaria with Telenor Bulgaria network

2021-11-18, 13:49 PM

My Moto G 5G Plus is from Technopolis also. 

10 minutes ago I change my old sim card with last generation sim card of my provider VIVACOM, the same thing, no 5G signal at all!
We defiantly need support!

Motorola Moto G 5G Plus
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4306 Posts

03-04-2016

India

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  • Message 3 of 6

Re:No 5G connectivity for my Moto G 5G Plus in Bulgaria with Telenor Bulgaria network

2021-11-19, 8:22 AM

@ 15W40 wrote:

I bought my Moto G 5G Plus phone about 6 months ago from Technopolis, which has the reputation of a shop selling official Motorola products in Bulgaria.
About three mounts ago Telenor Bulgaria launched 5G connectivity for all its subscribers.
So far, my Moto G 5G Plus phone does not have a 5G connectivity option in its menu. Only 2G / 3G / 4G is available.
I called the Telenor customer service center and they told me that my phone was not certified by Motorola to connect to Telenor's 5G network.

I don't understand how long we have to wait for Motorola to decide to do or not to do this software update. At the moment, I feel cheated and very upset by both Motorola and the dealer selling their products.

Would you give a reasonable explanation?

 

P.S. For information, at the moment Telenor Bulgaria is selling Motorola's 5G phones but only Edge 20 5G, Moto G100 5G and Moto G50 5G, but no Moto G 5G Plus.

Hi 15W40 ,

 

Welcome to Motorola forums and thank you for taking the time to post, I will try my best to help you with this. Please update your profile with your current phone, carrier, and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at.

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Sandip



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6 Posts

11-17-2021

Bulgaria

17 Signins

161 Page Views

  • Posts: 6
  • Registered: ‎11-17-2021
  • Location: Bulgaria
  • Views: 161
  • Message 4 of 6

Re:No 5G connectivity for my Moto G 5G Plus in Bulgaria with Telenor Bulgaria network

2021-11-19, 8:57 AM

Hi Agent_Sandeep,

Please help to me also!

Thanks a lot in advance!

Motorola Moto G 5G Plus
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5 Posts

09-09-2021

Bulgaria

7 Signins

50 Page Views

  • Posts: 5
  • Registered: ‎09-09-2021
  • Location: Bulgaria
  • Views: 50
  • Message 5 of 6

Re:No 5G connectivity for my Moto G 5G Plus in Bulgaria with Telenor Bulgaria network

2021-11-25, 10:16 AM
I have updated my profile. Pls. find a solution to the mentioned problem with the missing 5G connectivity option.
KGG
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4306 Posts

03-04-2016

India

1285 Signins

65730 Page Views

  • Posts: 4306
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 65730
  • Message 6 of 6

Re:No 5G connectivity for my Moto G 5G Plus in Bulgaria with Telenor Bulgaria network

2021-11-26, 5:34 AM

@ 15W40 wrote:

I have updated my profile. Pls. find a solution to the mentioned problem with the missing 5G connectivity option.

 

There's an existing thread/s on the same topic. It causes clutter on the site and makes it harder for us to follow an issue, so please post there. Locking this thread.

 

Regards,

Sandip



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