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No 5G option Iliad italy

2021-05-14, 7:32 AM

Hi, i recently bought a moto g 5g plus in retail store but with tim software channel. I updated to current via OTA and then to RPNS31.Q4U-39-27-5-2 software channel reteu via Rescue and Smart Assistant Tool. Not sure if other providers work. Anyway, i can't see any 5G option in "prefered network type".

Is there a fix?

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24 Posts

04-08-2021

Bulgaria

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Re:No 5G option Iliad italy

2021-05-14, 8:37 AM

Hi i have the same problem here in Bulgaria with my providers- A1 Bulgaria and Vivacom. Network mode shows only 3G/4G mode but no  5G option.

This means that yoour carrier does not support yet your phone for  5G. 

Every carrier has e list of certified devices(phones) than can work in their 5G network. If your phone is not in that list- it wont work even 5G i supported by  phone

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Re:No 5G option Iliad italy

2021-05-14, 8:45 AM

It is in the list, but unfortunately the area is not covered yet. Had to look better, sry

 

 

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4519 Posts

03-11-2019

United States of America

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Re:No 5G option Iliad italy

2021-05-14, 15:49 PM

Hi ousi,

 

That's good to know you were able to find the answer. We hope your carrier should be able to provide 5G in your area as soon as possible.

 

Best regards,
Zeke
Motorola Support



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7 Posts

06-23-2021

Italy

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Re:No 5G option Iliad italy

2021-06-23, 20:19 PM
Iliad Italia's 5G network is compatible with the Moto G 5G Plus with Android 10 but after updating to version 11 it is no longer.
my city (La Spezia) is covered by the 5G Iliad network but from after the update to Android 11 it is no longer available.
Motorola support was not helpful to me.

 

the Iliad Italia assistance service has repeatedly confirmed the compatibility of the Motorola G 5G Plus to me and it is also confirmed on the Iliad website. 
The Iliad assistance service also confirmed to me that the problem is due to the update to andoid 11 and is known to Motorola Italy. 
And I confirm that I used Iliad Italia's 5G network in my city when the smartphone had the Android 10 operating system.


https://www.iliad.it/offerta-iliad-flash120-999.html
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4519 Posts

03-11-2019

United States of America

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Re:No 5G option Iliad italy

2021-06-24, 13:35 PM

Hi Spak,

 

We would like to look further into this. We would like you to fill out this form. Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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7 Posts

06-23-2021

Italy

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Re:No 5G option Iliad italy

2021-06-25, 10:59 AM
I filled out my profile, thanks for your attention.
I attach:- tiket warranty intervention;


Edited: for privacy -Zeke
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Re:No 5G option Iliad italy

2021-06-25, 13:10 PM

@ Spak wrote:

I filled out my profile, thanks for your attention.
I attach:- tiket warranty intervention;


Edited: for privacy -Zeke

 

Just for confirmation, you also have filled out the signal issues form?

 

Best regards,
Zeke
Motorola Support



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7 Posts

06-23-2021

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Re:No 5G option Iliad italy

2021-06-29, 8:47 AM
no, can you tell me how to do it? please
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14293 Posts

03-05-2018

United States of America

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Re:No 5G option Iliad italy

2021-06-29, 12:15 PM

Hi Spak

 

Here is the link to signal form. Kindly click here.  Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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