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68 Posts

12-30-2020

Bulgaria

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  • Message 1 of 17

Problems rescuing G 5g plus with LMSA

2021-09-11, 4:59 AM

I am facing this problem when I try to rescue my G 5g plus after the last update of LMSA.

IMG_20210910_233259720.jpg
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1059 Posts

02-18-2019

United States of America

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  • Message 2 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-11, 23:10 PM

@ hara6oto1990 wrote:

I am facing this problem when I try to rescue my G 5g plus after the last update of LMSA.

 

Hi  @ hara6oto1990 ,

 

Thanks for writing to us. I'd be glad to help. Have you tried uninstalling and reinstalling the Rescue app then try again? 

 

Regards,
Mary
Motorola Support



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68 Posts

12-30-2020

Bulgaria

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  • Posts: 68
  • Registered: ‎12-30-2020
  • Location: Bulgaria
  • Views: 625
  • Message 3 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-12, 5:52 AM

Yes. I tried. It's the same. With my G100 no problem. Only with the G 5g plus. With the older version no issues.

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68 Posts

12-30-2020

Bulgaria

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  • Posts: 68
  • Registered: ‎12-30-2020
  • Location: Bulgaria
  • Views: 625
  • Message 4 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-13, 8:48 AM

I think the problem is that the device is not single partition. It's a dual partition.

IMG_20210913_113718093_HDR.jpg
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5279 Posts

10-05-2016

United States of America

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  • Message 5 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-13, 21:49 PM

@ hara6oto1990 wrote:

I think the problem is that the device is not single partition. It's a dual partition.

 

Hi @ hara6oto1990,

 

We appreciate you reaching out to us. We'll try our best to help. For us to further assist you, we'll ask you for some details.

 

Can you tell us what happened to the phone that requires you to use the Rescue app?

 

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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68 Posts

12-30-2020

Bulgaria

87 Signins

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  • Posts: 68
  • Registered: ‎12-30-2020
  • Location: Bulgaria
  • Views: 625
  • Message 6 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-15, 4:09 AM

I just want to start clean. Instead of using hard reset. Because hard reset just wipe the dada. Rescue is formatting it.

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5279 Posts

10-05-2016

United States of America

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  • Message 7 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-15, 20:03 PM

@ hara6oto1990 wrote:

I just want to start clean. Instead of using hard reset. Because hard reset just wipe the dada. Rescue is formatting it.

 

Hi @ hara6oto1990,

 

Thanks for confirming. If the RSA tool keeps failing, we suggest sending feedback through the tool. or have the device send for repair.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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68 Posts

12-30-2020

Bulgaria

87 Signins

625 Page Views

  • Posts: 68
  • Registered: ‎12-30-2020
  • Location: Bulgaria
  • Views: 625
  • Message 8 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-16, 8:05 AM

Why to send the device for repair? I told you that with the older version there was no problem. Just stop blaming the devices when there is obviously something wrong with the software... And I don't mean only RSA. Android updates also...

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68 Posts

12-30-2020

Bulgaria

87 Signins

625 Page Views

  • Posts: 68
  • Registered: ‎12-30-2020
  • Location: Bulgaria
  • Views: 625
  • Message 9 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-16, 11:30 AM

Today I brought the phone to Motorola repair shop. They will give me an answer in 10 days is there a problem with the device or the problem is software related.

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1059 Posts

02-18-2019

United States of America

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  • Message 10 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-16, 18:38 PM

@ hara6oto1990 wrote:

Today I brought the phone to Motorola repair shop. They will give me an answer in 10 days is there a problem with the device or the problem is software related.

 

Hi  @ hara6oto1990 ,

 

We appreciate the update. Please let us know what you hear from them. 

 

Regards,
Mary
Motorola Support



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