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68 Posts

12-30-2020

Bulgaria

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  • Message 11 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-24, 14:21 PM

Today I took the phone from the repair shop. They said that the device (more specifically the USB C port) is in perfect technical condition,but when they tried to Rescue the device with RSA it gave them the same error. But it seems too hard for your team to fix the issue with RSA that wasn`t existing with the previous version...

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6997 Posts

02-11-2016

United States of America

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  • Message 12 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-27, 18:29 PM

@ hara6oto1990 wrote:

Today I took the phone from the repair shop. They said that the device (more specifically the USB C port) is in perfect technical condition,but when they tried to Rescue the device with RSA it gave them the same error. But it seems too hard for your team to fix the issue with RSA that wasn`t existing with the previous version...

 

Hello, I want to get some more information on this. First, why are you attempting to rescue the phone? Is there something wrong from a software side? Second, please elaborate on the dual-partition part? Are you using DSU? If so, then Rescue and Smart Assistant was not designed for this and will likely not work. 

 

Please let us know,

 

Thanks,

Tom



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68 Posts

12-30-2020

Bulgaria

86 Signins

620 Page Views

  • Posts: 68
  • Registered: ‎12-30-2020
  • Location: Bulgaria
  • Views: 620
  • Message 13 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-27, 19:21 PM

The reason is that I received the security patch,but I don't want to install it through the phone update. I want a fresh install to avoid any problems. The blur problem is still not fixed so it doesn't matter. The problem is not why I want to use it. The problem is why it's not working with the phone?

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68 Posts

12-30-2020

Bulgaria

86 Signins

620 Page Views

  • Posts: 68
  • Registered: ‎12-30-2020
  • Location: Bulgaria
  • Views: 620
  • Message 14 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-28, 14:59 PM

Quick update about the problem. Today I tried with RSA and it's working again. I faced the same "anomaly" whit my previous Moto phone's. Before new update arrive the RSA starts to behave strange. Not recognizing the phone,fail to flash and other.

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5180 Posts

10-05-2016

United States of America

648 Signins

54582 Page Views

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  • Message 15 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-28, 21:36 PM

@ hara6oto1990 wrote:

Quick update about the problem. Today I tried with RSA and it's working again. I faced the same "anomaly" whit my previous Moto phone's. Before new update arrive the RSA starts to behave strange. Not recognizing the phone,fail to flash and other.

 

Hello @ hara6oto1990,

 

Can you please confirm if the RSA is now working? Thank you.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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68 Posts

12-30-2020

Bulgaria

86 Signins

620 Page Views

  • Posts: 68
  • Registered: ‎12-30-2020
  • Location: Bulgaria
  • Views: 620
  • Message 16 of 17

Re:Problems rescuing G 5g plus with RSA

2021-09-28, 21:40 PM

Yes. It's working now. Thank you!

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5180 Posts

10-05-2016

United States of America

648 Signins

54582 Page Views

  • Posts: 5180
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 54582
  • Message 17 of 17

Re:Problems rescuing G 5g plus with LMSA

2021-09-29, 18:16 PM

@ hara6oto1990 wrote:

Yes. It's working now. Thank you!

 

Hi @ hara6oto1990,

 

Thanks for confirming! Glad that it's now working. 

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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