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3 Posts

09-13-2021

New Zealand

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Screen cast can not see any devices

2021-09-13, 21:47 PM

Hi,

 

I've used Android for some time and have always been able to screen cast to other devices. When I select Screen cast on my Motorola G 5G Plus it keeps searching for devices and can't find any of them when other android devices I have can find Smart TVs and Windows 10 devices in the house fine. 

 

Thanks. 

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4687 Posts

10-05-2016

United States of America

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  • Message 2 of 6

Re:Screen cast can not see any devices

2021-09-14, 13:19 PM

Hi @ Ash789,

 

 We appreciate you reaching out to us. We'll try our best to help. For us to further assist you, we'll ask you for some details.

 

Are you trying to connect to a Chromecast device or to a TV with Chromecast built-in?

If not, the device can only be cast with a help of a Chromecast device.

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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3 Posts

09-13-2021

New Zealand

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  • Posts: 3
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  • Location: New Zealand
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  • Message 3 of 6

Re:Screen cast can not see any devices

2021-09-14, 20:09 PM

Hi Jess,

 

I'm trying to mirror my phone screen to a larger display. Previous Android phones I have had allowed to do this wirelessly to Smart TV's and Windows 10 devices.

 

I don't have a Chromecast unfortunately. 

 

Thanks,

Ash

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4687 Posts

10-05-2016

United States of America

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  • Message 4 of 6

Re:Screen cast can not see any devices

2021-09-14, 20:20 PM

@ Ash789 wrote:

Hi Jess,

 

I'm trying to mirror my phone screen to a larger display. Previous Android phones I have had allowed to do this wirelessly to Smart TV's and Windows 10 devices.

 

I don't have a Chromecast unfortunately. 

 

Thanks,

Ash

 

Hi @ Ash789,

 

Thanks for letting us know. However, for our devices to be mirrored/cast, a Chromecast device is needed. Our phones are close to stock android, which is why it will only connect to this device.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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3 Posts

09-13-2021

New Zealand

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  • Posts: 3
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  • Message 5 of 6

Re:Screen cast can not see any devices

2021-09-14, 20:46 PM

Hi Jess,

 

Does this also mean I can't connect the phone to an external display via USB-C?

 

Thanks,

Ash

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4687 Posts

10-05-2016

United States of America

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  • Message 6 of 6

Re:Screen cast can not see any devices

2021-09-15, 18:40 PM

@ Ash789 wrote:

Hi Jess,

 

Does this also mean I can't connect the phone to an external display via USB-C?

 

Thanks,

Ash

 

Hi @ Ash789,

 

If you are talking about MHL connection or USB C to HDMI Connection, No, you can't connect the Moto G 5G Plus through an external display since this is not supported. Chromecast is the only thing you can use to cast the phone.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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