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8 Posts

11-12-2013

United Kingdom of Great Britain and Northern Ireland

21 Signins

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  • Posts: 8
  • Registered: ‎11-12-2013
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 117
  • Message 11 of 18

Re:Warranty registration problems?

2020-08-20, 21:30 PM

I enter my IMEI, get the spinning icon, underneath says it's looking up the info, then it stops and does nothing else.  I took a screenshot , attached.  Thanks 

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8 Posts

11-12-2013

United Kingdom of Great Britain and Northern Ireland

21 Signins

117 Page Views

  • Posts: 8
  • Registered: ‎11-12-2013
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 117
  • Message 12 of 18

Re:Warranty registration problems?

2020-08-20, 21:34 PM

I enter my IMEI. the icon spins for a few seconds, says it's looking up my phone, then it stops and does nothing else.  Screenshot attached.  THanks@ Agent_Zeke wrote:
 

 

Hi rdpuk65,

 

Are you getting an error code when registering your device on our website? If yes, can you provide us a screenshot?

 

Best regards,
Zeke
Motorola Support

 

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3556 Posts

03-11-2019

United States of America

719 Signins

55425 Page Views

  • Posts: 3556
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 55425
  • Message 13 of 18

Re:Warranty registration problems?

2020-08-25, 13:19 PM

Hi rdpuk65,

 

Thanks for providing the additional details. Were currently working on this to get this fixed.

 

Best regards,
Zeke
Motorola Support



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8 Posts

11-12-2013

United Kingdom of Great Britain and Northern Ireland

21 Signins

117 Page Views

  • Posts: 8
  • Registered: ‎11-12-2013
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 117
  • Message 14 of 18

Re:Warranty registration problems?

2020-08-28, 2:46 AM

No error code.  I enter my IMEI, hit return and see the spinning icon saying looking up my phone,  a few seconds later it stops and does nothing else.  Screenshots are attached.

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8 Posts

11-12-2013

United Kingdom of Great Britain and Northern Ireland

21 Signins

117 Page Views

  • Posts: 8
  • Registered: ‎11-12-2013
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 117
  • Message 15 of 18

Re:Warranty registration problems?

2020-08-28, 2:47 AM

Thanks, looking forward to a resolution.

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3556 Posts

03-11-2019

United States of America

719 Signins

55425 Page Views

  • Posts: 3556
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 55425
  • Message 16 of 18

Re:Warranty registration problems?

2020-09-01, 14:26 PM

Hi rdpuk65,

 

Please try to register again your IMEI in our website and tell us how it goes. 

 

Best regards,
Zeke
Motorola Support



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11 Posts

01-16-2021

France

7 Signins

115 Page Views

  • Posts: 11
  • Registered: ‎01-16-2021
  • Location: France
  • Views: 115
  • Message 17 of 18

Re:Warranty registration problems?

2021-01-16, 12:51 PM

hello i try the link to French website and

"

Erreur inconnue

Erreur inconnue"

 

?

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3556 Posts

03-11-2019

United States of America

719 Signins

55425 Page Views

  • Posts: 3556
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 55425
  • Message 18 of 18

Re:Warranty registration problems?

2021-01-18, 16:48 PM

@ papa73 wrote:

hello i try the link to French website and

"

Erreur inconnue

Erreur inconnue"

 

?

 I tried accessing the french website and experienced no problems. Have you tried using a different browser?

 

Best regards,
Zeke
Motorola Support



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