Hi Avibharti35,
I definitely would like to help you with this. Can you provide us a bug report with Bluetooth Snoop enabled? You can follow the steps below on how to generate one.
Generating Bug Report with Bluetooth Snoop Log Steps:
1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings -> System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> System -> Advanced -> Developer options -> Enable Enable Bluetooth HCI snoop log > Toggle On
6. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the Bug Report to your personal Google Drive
9. Open the File Manager app on your phone and tap on Local on the top right. Browse to internal.
10. Share the link to the Bug Report via a private message.
11. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.
12. One completed to Settings-> Developer options -> Enable Bluetooth HCI snoop log > Toggle Off
Best regards,
Zeke
Motorola Support
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