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35 Posts

12-16-2020

India

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  • Message 1 of 16

Can we expect any software update from Motorola for Moto G 5G

2021-03-12, 12:26 PM

Dear Team 

 

Last update received in the month of Jan 2021 that too Dec security update.

 

After that Jan , Feb and March security update pending .

 

Camera quality issue update pending from Dec 2021 

 

@bhi
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5148 Posts

02-11-2016

United States of America

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  • Message 2 of 16

Re:Can we expect any software update from Motorola for Moto G 5G

2021-03-14, 22:35 PM

@ @bhi wrote:

Dear Team 

 

Last update received in the month of Jan 2021 that too Dec security update.

 

After that Jan , Feb and March security update pending .

 

Camera quality issue update pending from Dec 2021 

 

 

Yes, we will continue to provide updates to the phone. I don't have any timing on software updates though.

 

-Tom



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35 Posts

12-16-2020

India

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  • Message 3 of 16

Re:Can we expect any software update from Motorola for Moto G 5G

2021-03-15, 3:24 AM

I don't know what to tell you guys 

 

 

But frankly speaking Motorola lacks in software update part .

 

A new device is not getting regular updates from the day of launch .

 

I can understand what will happen after 1 year i.e we will not be receiving any updates and Motorola will forget that they ever made moto g 5g

@bhi
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8 Posts

02-25-2021

India

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  • Message 4 of 16

Re:Can we expect any software update from Motorola for Moto G 5G

2021-03-20, 3:28 AM

I agree. Even for the identified issues like Gpay bug, Camera issues etc there is no update until now. If it takes several months to come up with an update then Motorola is not worth going for. 

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22 Posts

11-05-2014

India

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  • Message 5 of 16

Re:Can we expect any software update from Motorola for Moto G 5G

2021-03-20, 7:23 AM

Absolutely yes, They are unable to support fixing the bugs for New device, which is only 3months old.

 

Cannot imaging how come they Support for Long term?

 

Alexguna
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132 Posts

12-22-2017

United States of America

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  • Message 6 of 16

Re:Can we expect any software update from Motorola for Moto G 5G

2021-03-20, 10:02 AM

I’ve owned many moto phones since early on. I stayed loyal. But after buying a moto one action and them telling me it’s not part of the one family. Last straw I bought an iPhone. I hope your phones get timely updates. Cause I didn’t 

John caron
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2541 Posts

03-04-2016

India

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  • Message 7 of 16

Re:Can we expect any software update from Motorola for Moto G 5G

2021-03-22, 4:40 AM

@ Sankcp wrote:

I agree. Even for the identified issues like Gpay bug, Camera issues etc there is no update until now. If it takes several months to come up with an update then Motorola is not worth going for. 

Hi,

 

We sincerely apologize for this inconvenience and we are working with our team I will let you know as soon as we have an update on this.

 

Regards

Sandip



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2 Posts

03-23-2021

India

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  • Message 8 of 16

Re:Can we expect any software update from Motorola for Moto G 5G

2021-03-24, 5:02 AM

After Jan 2021 no updates are given but I just wanted to know are you developers are planning to give updates on camera because in Moto g5g camera processing is the worst.

This is my 2nd Motorola mobile, in my first Motorola model(Moto G5 Plus) the camera was decent in that price. But in Moto g5g the camera is not worthy. 

In the time of clicking a it is decent but after the click it process an destroy entire photo. It blur all the details even if it is take with the highest resolution, Camera steadiness need to be update and most importantly the night vision and Macro camera are the worst.

I'm not telling that provide the premium quality of camera which are not affordable in this price range but at least give a decent camera which worth this price.

 

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35 Posts

12-16-2020

India

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  • Message 9 of 16

Re:Can we expect any software update from Motorola for Moto G 5G

2021-04-09, 1:48 AM

Hi Agent Sandeep

 

Any update when we will be receiving security update or camera fix update or minor bugs fix update.

 

We are still on Dec 2020 security update but Google has released April's security update.

 

 

@bhi
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5148 Posts

02-11-2016

United States of America

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  • Message 10 of 16

Re:Can we expect any software update from Motorola for Moto G 5G

2021-04-09, 13:02 PM

@ @bhi wrote:

Hi Agent Sandeep

 

Any update when we will be receiving security update or camera fix update or minor bugs fix update.

 

We are still on Dec 2020 security update but Google has released April' security update.

 

 

 

Hello, I apologize for the delays in getting updates. There were quite a few performance improvements we wanted to get into the next update which caused some of the delays as those needed to be root caused, fixed, and tested. We're working on getting a new update out ASAP. If things go to plan and we don't run into any issues it should include the March Security update with improvements for camera performance, Google Pay barcode scanning, and some other performance improvements. I don't have timing on the update, but rest assured it's coming. I hope you understand.

 

-Tom



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