Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g 5G
All Forum Topics
Options

18 Posts

10-22-2016

India

33 Signins

566 Page Views

  • Posts: 18
  • Registered: ‎10-22-2016
  • Location: India
  • Views: 566
  • Message 1 of 5

Disappointed with updates

2021-04-08, 6:26 AM

I've been using Motorola phones for more than 5 years now(moved from Moto G4 Plus to Moto One Power to Moto G 5G).

And I have got to say Motorola has been really good with updates for Moto G4 Plus(got two major updates) and Moto One Power(got two major updates), also with the security updates both phone received in a timely manner just as major software upgrades.

 

Now for Moto G 5G, so far I have received only 2 security upgrades along with couple of minor software updates. The security patch on this device is from December 2020 and even though Motorola has said it will receive Android 11 update in December 2020, I haven't received any security update and neither the major Android 11 software update.

Even the budget range phones from other manufacturers have started receiving Android 11.

 

Please let us know the situation about Android 11 update for Moto G 5G phone.

Reply
Options

2462 Posts

03-04-2016

India

1135 Signins

47305 Page Views

  • Posts: 2462
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 47305
  • Message 2 of 5

Re:Disappointed with updates

2021-04-08, 13:35 PM

@ VinMoto wrote:

I' been using Motorola phones for more than 5 years now(moved from Moto G4 Plus to Moto One Power to Moto G 5G).

And I have got to say Motorola has been really good with updates for Moto G4 Plus(got two major updates) and Moto One Power(got two major updates), also with the security updates both phone received in a timely manner just as major software upgrades.

 

Now for Moto G 5G, so far I have received only 2 security upgrades along with couple of minor software updates. The security patch on this device is from December 2020 and even though Motorola has said it will receive Android 11 update in December 2020, I haven' received any security update and neither the major Android 11 software update.

Even the budget range phones from other manufacturers have started receiving Android 11.

 

Please let us know the situation about Android 11 update for Moto G 5G phone.

Hi, 

 

Thank you for reaching out, please also update your profile with your current phone, carrier, and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks

Sandip



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

18 Posts

10-22-2016

India

33 Signins

566 Page Views

  • Posts: 18
  • Registered: ‎10-22-2016
  • Location: India
  • Views: 566
  • Message 3 of 5

Re:Disappointed with updates

2021-04-10, 4:43 AM
Thanks for the reply. But I still didn't get the proper answer.
Reply
Options

62 Posts

11-21-2018

India

135 Signins

1239 Page Views

  • Posts: 62
  • Registered: ‎11-21-2018
  • Location: India
  • Views: 1239
  • Message 4 of 5

Re:Disappointed with updates

2021-04-10, 20:58 PM

He is taking about software updates .

Not about any problem 

Why are u not answering properly.

Everyone knows Moto g 5g is having Dec security patch and no security patch update till now .

Also we know even budget phones has got android 11 when will Moto g 5g will get it.

Reply
Options

2462 Posts

03-04-2016

India

1135 Signins

47305 Page Views

  • Posts: 2462
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 47305
  • Message 5 of 5

Re:Disappointed with updates

2021-04-12, 5:40 AM

Hi, 

 

I apologize for the delays in getting updates we have reported this to our concerned team and we're working on getting a new update out ASAP.

 

Regards

Sandip



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms