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18 Posts

02-10-2018

India

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  • Message 1 of 25

Google Pay Scanner Bug

2021-02-23, 7:59 AM

With new Google Pay rollout the bar code scanner is freezing on Moto G 5G. Many others have complained about the same. I have tried same Google Pay on other devices and they work fine. Please try to do something about it.

Abhishek Bharti
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3604 Posts

03-11-2019

United States of America

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  • Message 2 of 25

Re:Google Pay Scanner Bug

2021-02-23, 15:40 PM

Hi Avibharti35,

 

Thanks for reaching out to us. At what point the app freezes? We will need a video recording on this and a bug report so we may able to further investigate it. 

 

To enable developer options:
1. Go to Settings > About phone > Build number
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Steps on how to generate a Bug Report:
Go to Settings -> System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
Enable Settings ->System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> System -> Advanced ->Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the Bug Report to your personal Google Drive and then share the link of the Bug Report via Private Message.
Provide observations of what you saw happen right before the bug report was taken.
Please indicate the local time when you observed the behavior.

 

Best regards,
Zeke
Motorola Support



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17 Posts

06-10-2017

India

97 Signins

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  • Posts: 17
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  • Message 3 of 25

Re:Google Pay Scanner Bug

2021-02-25, 13:00 PM

Hello,

I'm also facing same issue.

Here is my drive link to the bug report:

***************

 

Edited: for privacy -Zeke 

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18 Posts

02-10-2018

India

18 Signins

154 Page Views

  • Posts: 18
  • Registered: ‎02-10-2018
  • Location: India
  • Views: 154
  • Message 4 of 25

Re:Google Pay Scanner Bug

2021-02-25, 13:03 PM

Share it privately as it contains sensitive data. I shared it directly with the moderator.

Abhishek Bharti
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3604 Posts

03-11-2019

United States of America

724 Signins

55790 Page Views

  • Posts: 3604
  • Registered: ‎03-11-2019
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  • Message 5 of 25

Re:Google Pay Scanner Bug

2021-02-25, 13:56 PM

@ VaibhavPhadke wrote:

Hello,

I' also facing same issue.

Here is my drive link to the bug report:

***************

 

Edited: for privacy -Zeke 

 

The bug report you posted is not accessible for us to download. Just like Avibharti35 said, please do not share bug reports and IMEI publicly.

 

Best regards,
Zeke
Motorola Support 



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17 Posts

06-10-2017

India

97 Signins

789 Page Views

  • Posts: 17
  • Registered: ‎06-10-2017
  • Location: India
  • Views: 789
  • Message 6 of 25

Re:Google Pay Scanner Bug

2021-02-25, 15:17 PM

Thank you @Avibharti35 & @Agent_Zeke for letting me know. I'll take care of it in near future to not share such things publicly.

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7 Posts

02-25-2021

India

12 Signins

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  • Message 7 of 25

Re:Google Pay Scanner Bug

2021-02-25, 17:09 PM

I am also facing same issue. Looks like a wider issue

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7 Posts

02-25-2021

India

12 Signins

70 Page Views

  • Posts: 7
  • Registered: ‎02-25-2021
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  • Message 8 of 25

Re:Google Pay Scanner Bug

2021-02-25, 17:22 PM
I shared the bug report to Zeke through private message
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3604 Posts

03-11-2019

United States of America

724 Signins

55790 Page Views

  • Posts: 3604
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 55790
  • Message 9 of 25

Re:Google Pay Scanner Bug

2021-02-25, 19:05 PM

Hi Sankcp,

 

Thanks I received your private message and escalated it along with the other. We'll let you know if there are any updates. 

 

Best regards,
Zeke
Motorola Support



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7 Posts

02-25-2021

India

12 Signins

70 Page Views

  • Posts: 7
  • Registered: ‎02-25-2021
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  • Message 10 of 25

Re:Google Pay Scanner Bug

2021-03-01, 8:24 AM

Any update please

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