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3058 Posts

03-04-2016

India

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  • Message 11 of 15

Re:Moto g 5g cannot change more wallpaper

2021-06-07, 7:08 AM

@ Bellino99 wrote:

Link Bug Report: https://drive.google.com/file/d/1_GDnxG8xT4OPgW6CnrAMPpLV1atkI-fE/view?usp=sharing

 

Inside the folder I went to see the file that is called bug report, At the end of the document you will find writes on the crash of the application "com.google.android.apps.wallpaper" at 8:34 am on 4/06/2021 (but there are also other days).

 

To explain what' going on, simply when I want to change background by holding down the screen from the home or trying to change from the settings, it doesn' go into the options to change background.

 

Hi, 

 

Thanks for sharing the bug report to us. We will forward this to our team for further investigation. We will post here once we get more information from our team. 

 

Regards

Sandip



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8 Posts

05-31-2021

Italy

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  • Message 12 of 15

Re:Moto g 5g cannot change more wallpaper

2021-06-07, 7:10 AM
Great thank you very much, can I remove the folder from Google drive or do I have to leave it until it is resolved?
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3058 Posts

03-04-2016

India

1201 Signins

54015 Page Views

  • Posts: 3058
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 54015
  • Message 13 of 15

Re:Moto g 5g cannot change more wallpaper

2021-06-08, 13:41 PM

@ Bellino99 wrote:

Great thank you very much, can I remove the folder from Google drive or do I have to leave it until it is resolved?

Hi, 

 

We would request you to leave the files in the folder until our engineers can investigate and root cause. In the meantime, recommend backing up data and using Rescue & Smart Assistant to rescue the phone. To see if you can change the wallpaper. 

 

Regards

Sandip



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8 Posts

05-31-2021

Italy

10 Signins

20 Page Views

  • Posts: 8
  • Registered: ‎05-31-2021
  • Location: Italy
  • Views: 20
  • Message 14 of 15

Re:Moto g 5g cannot change more wallpaper

2021-06-08, 13:58 PM
Great, in addition to this forum, I also contacted Motorola support, but even with their suggestions I was unable to resolve. As soon as I reset the device, I will notify you if it is solved
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3058 Posts

03-04-2016

India

1201 Signins

54015 Page Views

  • Posts: 3058
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 54015
  • Message 15 of 15

Re:Moto g 5g cannot change more wallpaper

2021-06-09, 5:02 AM

@ Bellino99 wrote:

Great, in addition to this forum, I also contacted Motorola support, but even with their suggestions I was unable to resolve. As soon as I reset the device, I will notify you if it is solved

Sure thing, please do let us know the results after the reset. 

 

Regards

Sandip



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