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96 Posts

11-21-2018

India

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  • Message 1 of 7

Moto g 5g is not compatible with airtel 4g

2021-06-17, 18:36 PM

I just checked my device for airtel 4g compatibility using my airtel app.

but result shocked me on see "your device is not 4g compatible .

I have attached screenshot.

Now please do something and enable LTE for airtel.

Screenshot_20210617-160453.png
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3668 Posts

03-04-2016

India

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Re:Moto g 5g is not compatible with airtel 4g

2021-06-18, 5:17 AM

@ AAQIF wrote:

I just checked my device for airtel 4g compatibility using my airtel app.

but result shocked me on see "your device is not 4g compatible .

I have attached screenshot.

Now please do something and enable LTE for airtel.

Hi, 

 

Thank you for posting, we don't think it's an issue with the device looking at the screenshot which you have shared we could see that the device shows 4G. Have you tried to check with your Network provider and ask if it's an app issue or not updated from their end. 

 

Thanks

Sandip



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96 Posts

11-21-2018

India

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  • Message 3 of 7

Re:Moto g 5g is not compatible with airtel 4g

2021-06-18, 7:56 AM

I have checked it with airtel they told me your device is not true 4g .

i.e it supports 4g but not lte and volte 

Enable volte through update.

 

 

 

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8 Posts

05-31-2021

India

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  • Message 4 of 7

Re:Moto g 5g is not compatible with airtel 4g

2021-06-20, 6:43 AM

@ AAQIF wrote:

I just checked my device for airtel 4g compatibility using my airtel app.

but result shocked me on see "your device is not 4g compatible .

I have attached screenshot.

Now please do something and enable LTE for airtel.

 

Hi,

I have shared sim card setting screenshot comparing Airtel and Jio. And it shows that VoLTE option setting is not directly available for airtel network but for Jio VoLTE toggle is available.

 

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6799 Posts

02-11-2016

United States of America

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  • Message 5 of 7

Re:Moto g 5g is not compatible with airtel 4g

2021-06-21, 18:44 PM

@ theRaeez wrote:

@ AAQIF wrote:

I just checked my device for airtel 4g compatibility using my airtel app.

but result shocked me on see "your device is not 4g compatible .

I have attached screenshot.

Now please do something and enable LTE for airtel.

 

Hi,

I have shared sim card setting screenshot comparing Airtel and Jio. And it shows that VoLTE option setting is not directly available for airtel network but for Jio VoLTE toggle is available.

 

 

Thanks for the screenshots. So I have to ask while using Airtel and you make a phone call. What does the data connection show while on an active call? If it stays on 4G, then VoLTE is working. Please let me know

 

Thanks,

Tom



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8 Posts

05-31-2021

India

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  • Message 6 of 7

Re:Moto g 5g is not compatible with airtel 4g

2021-06-23, 7:37 AM
I have checked & it stays on 4G. But the thing is why don't airtel have VoLTE toggle?
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1986 Posts

11-24-2020

India

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  • Message 7 of 7

Re:Moto g 5g is not compatible with airtel 4g

2021-06-24, 9:23 AM

Hi theRaeez

 

I would like to inform you that 4G calling is known as VoLTE. Looking at the shared screenshot I do see that 4G calling is enabled on Airtel SIM. I would suggest you try testing by inserting only Airtel SIM(Make sure 4G calling/Volte is enabled) check if the VoLTE is detecting on your phone or not. Let us know what you will find out. 

 

Thanks

Sunitha



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