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4267 Posts

03-11-2019

United States of America

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  • Message 11 of 16

Re:NFC

2021-06-09, 16:19 PM

Hi Syranno,

 

We just want to see if the NFC still works by testing it out on other apps. Is the Google Pay update to date on the Google Play Store? Please send us a screenshot of the App version of your Google Pay and the settings of your Google Play Store settings that shows that it is certified. 

 

Best regards,
Zeke
Motorola Support



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8 Posts

06-01-2021

Belgium

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  • Message 12 of 16

Re:NFC

2021-06-09, 19:32 PM

Hi Zeke

As requested.

I experienced something else today. Payments denied three times with the error "moving to fast to/from the terminal".

I suspect this is a terminal issue, not Google Pay problem.

Or did you hear otherwise?

PS: can I only upload one file at the time?

 

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Belgium

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  • Message 13 of 16

Re:NFC

2021-06-09, 19:33 PM

Second screenshot

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4267 Posts

03-11-2019

United States of America

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  • Posts: 4267
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  • Message 14 of 16

Re:NFC

2021-06-10, 14:02 PM

@ Syranno wrote:

Hi Zeke

As requested.

I experienced something else today. Payments denied three times with the error "moving to fast to/from the terminal".

I suspect this is a terminal issue, not Google Pay problem.

Or did you hear otherwise?

PS: can I only upload one file at the time?

 

 

Yes, it could be a terminal problem. Please try again on a different terminal and let me know if payment is a success. Currently, you can only post 1 file per post. For pictures, you can upload it multiple times. 

 

Best regards,
Zeke
Motorola Support 



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8 Posts

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Belgium

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  • Message 15 of 16

Re:NFC

2021-06-10, 16:22 PM

OK . Just paid twice on two different terminals. No problem at all.

So It think Pay works as it should.

 

Thx for the follow up Zeke.

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4267 Posts

03-11-2019

United States of America

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  • Posts: 4267
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 60570
  • Message 16 of 16

Re:NFC

2021-06-10, 19:01 PM

Hi Syranno,

 

That's great to hear that your Google Pay is working normally again. Thank you for keeping me updated and giving me the opportunity to help you.  Please don't hesitate to reach out if you have any other questions or concerns. Also, if you see a pop-up for a survey please do fill it out regarding the experience here in the community. 

 

Best regards,
Zeke
Motorola Support



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