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47 Posts

12-16-2020

India

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  • Message 21 of 50

Re:Poor Camera Quality

2021-01-11, 10:39 AM

Received an OTA update

 

It only contains security update for Dec 2020.

 

No camera update 😔

@bhi
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4519 Posts

03-11-2019

United States of America

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  • Message 22 of 50

Re:Poor Camera Quality

2021-01-12, 16:21 PM

@ @bhi wrote:

Received an OTA update

 

It only contains security update for Dec 2020.

 

No camera update 😔

 

This was escalated very recently so the improvements for camera is not included on the update you just received. 

 

Best regards,
Zeke
Motorola Support



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47 Posts

12-16-2020

India

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  • Posts: 47
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  • Message 23 of 50

Re:Poor Camera Quality

2021-01-25, 13:53 PM

Hi Zeke

 

Any update on camera picture quality of moto g 5g at night pictures are worst with lots of grains in the picture 

 

And in day time it is capturing pictures like 2 mp whereas camera is 16 mp 

 

I think quard pixel technology is not at all a good technology 

IMG_20210124_185247145_HDR.jpg IMG_20210124_151522373_HDR.jpg IMG_20210124_093912633_HDR.jpg IMG_20210122_175815309_HDR.jpg IMG_20210122_185028583_HDR.jpg IMG_20210122_185049612_HDR.jpg
@bhi
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4519 Posts

03-11-2019

United States of America

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  • Message 24 of 50

Re:Poor Camera Quality

2021-01-29, 17:02 PM

@ @bhi wrote:

Hi Zeke

 

Any update on camera picture quality of moto g 5g at night pictures are worst with lots of grains in the picture 

 

And in day time it is capturing pictures like 2 mp whereas camera is 16 mp 

 

I think quard pixel technology is not at all a good technology 

 

Just like what we previously said, there will be improvements on the camera in future updates. 

 

Best regards,
Zeke
Motorola Support



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47 Posts

12-16-2020

India

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  • Message 25 of 50

Re:Poor Camera Quality

2021-06-14, 8:01 AM

Hi Team

 

 

Can I get an update on to when the camera quality issue will be resolved or else plz revert I will buy 5G handsets from OnePlus , which gives updates regularly and fixes bugs on immediate basis doesnot takes more than 6 months to fix the issue .

@bhi
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92 Posts

11-21-2018

India

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  • Message 26 of 50

Re:Poor Camera Quality

2021-06-15, 15:55 PM

Where is camera improvement update.

Images are really bad lots of noise in images.

It feel like 2 mp camera when using selfie.

And don't talk about rear camera

Images are really of poor quality. 😔😔😔

I think i need to change this phone.

 

 

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12 Posts

01-19-2021

India

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  • Message 27 of 50

Re:Poor Camera Quality

2021-06-16, 23:40 PM

Please change the phone.. they won't provide any update or ETA for the update, bought this mobile for this high price with high expectations, but disappointed, 

Camera is worst not even taking picture with 2mp clarity

Software update - budget and midrange phones are getting android updates, but for this mobile not even any update on software update. I thought of buying Moto g 5g for using it 3-4 years, but they will not provide android 12 update, and test on indian 5g is still a question

Navic- even though processor supports indian navigation system navic they haven't enabled it, (similarly there is chance of saying the same for 5g connectivity in future)

5g - Currently it's not working in 5g outside of India. Not sure how it be in india, need to wait.

 

Screen - brightness is very low at daylight under sun

 

 

So go for other mobiles

 

 

 

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12 Posts

01-19-2021

India

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  • Message 28 of 50

Re:Poor Camera Quality

2021-06-16, 23:48 PM

Please change the phone.. they won't provide any update or ETA for the update, bought this mobile for this high price with high expectations, but disappointed, 

Camera is worst not even taking picture with 2mp clarity

Software update - budget and midrange phones are getting android updates, but for this mobile not even any update on software update. I thought of buying Moto g 5g for using it 3-4 years, but they will not provide android 12 update, and test on indian 5g is still a question

Navic- even though processor supports indian navigation system navic they haven't enabled it, (similarly there is chance of saying the same for 5g connectivity in future)

5g - Currently it's not working in 5g outside of India. Not sure how it be in india, need to wait.

 

Screen - brightness is very low at daylight under sun

 

 

So go for other mobiles

 

 

 

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47 Posts

12-16-2020

India

86 Signins

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  • Posts: 47
  • Registered: ‎12-16-2020
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  • Message 29 of 50

Re:Poor Camera Quality

2021-07-04, 6:40 AM

Hi Team ,

 

I think you have forgotten the courtesy to revert to customers when they have written something.

 

Really pathetic service and quality device from motorola .

 

When can moto g 5g users expect camera quality fix ota update . Waiting since Dec 2020 to get it fixed .

 

Or kindly tell us that motorola team is incompetent to fix the issue , we will buy another device which has a good developers team.

@bhi
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3008 Posts

03-04-2016

India

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  • Message 30 of 50

Re:Poor Camera Quality

2021-07-05, 6:47 AM

@ @bhi wrote:

Hi Team ,

 

I think you have forgotten the courtesy to revert to customers when they have written something.

 

Really pathetic service and quality device from motorola .

 

When can moto g 5g users expect camera quality fix ota update . Waiting since Dec 2020 to get it fixed .

 

Or kindly tell us that motorola team is incompetent to fix the issue , we will buy another device which has a good developers team.

Hi, 

 

Can you please let us know have you updated the camera and let us know if you still see an issue also please share the pictures so that we can report back to our team.

 

Regards

Sandip



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