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2 Posts

03-05-2021

India

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Very Poor Internet Speed

2021-03-20, 21:18 PM

Internet speed (mobile data) is very poor indoors, in places where other phones have absolutely no problem in Indoor internet speed. The connection is LTE/LTE+ . Never faced such problem with any other device using the same SIM card. Please work on resolving poor signal/data speed issue.

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8 Posts

12-13-2020

India

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Re:Very Poor Internet Speed

2021-03-21, 16:02 PM

Same problem,,i am facing here,,,,worst problem ever.

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4812 Posts

02-11-2016

United States of America

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Re:Very Poor Internet Speed

2021-03-22, 2:46 AM

I'm sorry to see you're both experiencing data connection speed issues. We'll do our best to try and help. Please ensure that your forum profiles are updated with the current IMEI or SN and your carrier.  Also, please share a screenshot from the Speed Test in the Device Help app (Device Help > Device diagnosis > Hardware test > Mobile network > Tap on Speed test at the top).

 

-Tom

 

FYI, we (the moto support team) do not actively monitor the community on the weekends so there may be delays in getting back to you.

 



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8 Posts

12-13-2020

India

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Re:Very Poor Internet Speed

2021-03-22, 7:59 AM

This is my phone's screenshot of speedtest by Device help application......

Screenshot_20210322-132659.png
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4812 Posts

02-11-2016

United States of America

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  • Message 5 of 5

Re:Very Poor Internet Speed

2021-03-22, 15:16 PM

@ Rajrup wrote:

This is my phone' screenshot of speedtest by Device help application......

 

Thanks, I'm curious, is your old phone that didn't have issues a Moto phone as well? If so can you put your sim into your old phone and run the same test and share a screenshot from that device. If it's not Moto, then run a speed test with one of the speed test apps on the play store and share the screenshot. I just need some comparison. 

 

-Tom



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