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23 Posts

01-19-2021

India

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"Screenshot saved" notification no longer displayed after android 11

2021-10-13, 5:13 AM

After taking a screenshot, both the small preview at the bottom left corner of the screen and the "screenshot saved, tap to view your screenshot" notification was displayed previously in android 10. Since android 11 upgrade, the screenshot saved notification is no longer there and as soon as the small preview window is gone, there's no way to quickly view or delete the screenshot other than going to gallery and navigating to the screenshots folder. Please bring the notification back as it is very helpful to quickly delete, view or share a screenshot even at a later stage than those few seconds the preview window lasts. 

 

Interestingly, in the system ui notification settings, the "screenshots" toggle is still there. But it doesn't function. Tried turning it on and off (Screenshot attached)

Screenshot_20211013-104453.png
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5309 Posts

10-05-2016

United States of America

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Re:"Screenshot saved" notification no longer displayed after android 11

2021-10-13, 13:22 PM

Hi @ aditya446,

 

Thanks for reaching out to us that screenshot notification no longer shows up after android 11. We'll try our best to help. For us to further assist you, we'd like to ask a few questions and suggest some troubleshooting steps.

 

Can you please try to do reset app preferences and see if all app settings will get back to default?

  1. To do this, go to Settings
  2. Apps & notification
  3. See all
  4. Tap 3 vertical dots on top
  5. Show System 
  6. Tap 3 vertical dots on top
  7. Reset App preferences

Let us know.

 

Regards,
Jess
Motorola Support

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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23 Posts

01-19-2021

India

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Re:"Screenshot saved" notification no longer displayed after android 11

2021-10-14, 6:33 AM

Tried the above steps. This did not solve the issue, instead I lost all default app and permission settings :( Now I have to reconfigure everything.

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1079 Posts

02-18-2019

United States of America

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Re:"Screenshot saved" notification no longer displayed after android 11

2021-10-20, 21:32 PM

@ aditya446 wrote:

Tried the above steps. This did not solve the issue, instead I lost all default app and permission settings :( Now I have to reconfigure everything.

 

Hi  @ aditya446 ,

 

Sorry to hear this. I would like to help. Could you please confirm if you have the Screenshot toolkit enabled in Settings > Display > Screenshot toolkit? You may have to tap on Advanced first to find this setting. Let us know how it goes. 

 

Regards,
Mary
Motorola Support



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23 Posts

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Re:"Screenshot saved" notification no longer displayed after android 11

2021-10-21, 20:27 PM

I tried opening screenshot toolkit like you said, but I found that the option wasn't there even after expanding the 'advanced' options. So I ran a search in settings with the keyword "screenshot" and still the option to turn on or off screenshot toolkit did not come (screenshot attached). Instead, the app info screen for the screenshot editor came. 

 

However, the problem is not with the toolkit. It still shows up correctly when a screenshot is taken. In fact I took the currently attached scrolling screenshot with the toolkit itself. But the "screenshot saved" notification that accompanied the toolkit after the small preview window went away doesn't appear now.

Screenshot_20211022-012705.png Screenshot_20211022-015607.png
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1079 Posts

02-18-2019

United States of America

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Re:"Screenshot saved" notification no longer displayed after android 11

2021-10-21, 21:17 PM

@ aditya446 wrote:

I tried opening screenshot toolkit like you said, but I found that the option wasn't there even after expanding the 'advanced' options. So I ran a search in settings with the keyword "screenshot" and still the option to turn on or off screenshot toolkit did not come (screenshot attached). Instead, the app info screen for the screenshot editor came. 

 

However, the problem is not with the toolkit. It still shows up correctly when a screenshot is taken. In fact I took the currently attached scrolling screenshot with the toolkit itself. But the "screenshot saved" notification that accompanied the toolkit after the small preview window went away doesn't appear now.

 

Hi @ aditya446 ,

 

Thanks for the screenshot and for clarifying this. To verify, are you referring to the screenshot icon at the top notification bar? 

 

Regards,
Mary
Motorola Support

 

 



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23 Posts

01-19-2021

India

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Re:"Screenshot saved" notification no longer displayed after android 11

2021-10-22, 3:25 AM

Yes. I am referring to this notification that was previously displayed immediately after taking a screenshot:

 

This is from a different device just for demonstration. Up until android 10, this was displayed in my moto g 5g too. After android 11 it no longer works. Please re-read the original post above for more clarity.

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