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6 Posts

01-18-2021

India

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  • Posts: 6
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The mic is not recording the sound

2021-01-18, 4:34 AM

The Mic is not recording the sound either the third party call nor the third party video sound. I have to face this problem to much as I have to use the third party apps calling much. Moreover is not only the one app!! The all apps like instagram snapchat etc.

 

Kindly help to fix this problem

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3634 Posts

03-11-2019

United States of America

725 Signins

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  • Posts: 3634
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  • Location: United States of America
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  • Message 2 of 4

Re:The mic is not recording the sound

2021-01-18, 16:33 PM

Hi Harmeet Singh,

 

I will quickly run through this with you. Does the mic work on normal phone calls? Try to check the permissions of 3rd party apps if the microphone is enabled.

 

Best regards,
Zeke
Motorola Support



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6 Posts

01-18-2021

India

3 Signins

30 Page Views

  • Posts: 6
  • Registered: ‎01-18-2021
  • Location: India
  • Views: 30
  • Message 3 of 4

Re:The mic is not recording the sound

2021-01-18, 16:40 PM

Dear Agent Zeke,

As you asked about permission, the permissions are granted to access.

 

Sometimes the mic is working fine. I face this problem when I got a call or just recording some video stuff, the doesn't record sometimes.

 

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3634 Posts

03-11-2019

United States of America

725 Signins

55915 Page Views

  • Posts: 3634
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 55915
  • Message 4 of 4

Re:The mic is not recording the sound

2021-01-19, 19:11 PM

@ Harmeet Singh wrote:

Dear Agent Zeke,

As you asked about permission, the permissions are granted to access.

 

Sometimes the mic is working fine. I face this problem when I got a call or just recording some video stuff, the doesn' record sometimes.

 

 

So that problem is intermittent? If it is, we suggest to perform a hardware test on the microphone after the call or when the mic is not working at all. Let me know how it goes.

 

Best regards,
Zeke
Motorola Support



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