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1 Posts

10-13-2021

India

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  • Posts: 1
  • Registered: ‎10-13-2021
  • Location: India
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  • Message 1 of 2

Unable connect Bluetooth

2021-10-13, 6:21 AM

Hi,

 

I am facing issue with Bluetooth in my Moto g5g mobile set. I have updated handset from Android 10 to Android 11. After that I am not connect other devices via Bluetooth. Please help me with resolving the issue.

 

Thanks.

Screenshot_20211013-115020-384.png
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5309 Posts

10-05-2016

United States of America

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  • Posts: 5309
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 55182
  • Message 2 of 2

Re:Unable connect Bluetooth

2021-10-13, 14:06 PM

Hi @K P,

 

Sorry to hear that the phone no longer connects to Bluetooth devices after the update. We'll try out best to help. We'd like to ask a few questions.

 

  • Have you tried to reset the network Settings since it's already updated?
    • If not, here's how:
    1. Settings
    2. System
    3. Advanced
    4. Reset options
    5. Reset mobile, Bluetooth, WiFi.
    6. Once done, reboot the phone and see if that helps.
  • Have you tried to unpair the Bluetooth device from the phone?
  • Have you tried to use different Bluetooth devices and see if it5 has the same thing?

 

Let us know.

 

Regards,
Jess
Motorola Support

 

 

 

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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