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02-28-2021

India

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Voice echo problem

2021-02-28, 5:15 AM

During calls the caller gets her voice echo and can't hear my voice this was so disturbing and worst . please solve this issue

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4814 Posts

02-11-2016

United States of America

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  • Message 2 of 12

Re:Voice echo problem

2021-02-28, 23:48 PM

@ Chanduu wrote:

During calls the caller gets her voice echo and can' hear my voice this was so disturbing and worst . please solve this issue

 

Hello, sorry to hear you're experiencing this with calls. I have a few questions.

 

  1. Does this happen on all calls or only when speaking to one person?
  2. How often is this happening?
  3. Are these calls echoing when on speakerphone, not on speaker, with a wired headset, with Bluetooth, or all?
  4. Do you happen to know if these calls are on VoLTE, VoWiFi, Mobile network, or all?
  5. Does this happen on incoming, outgoing, or both?
  6. Finally, does this happen with mobile to mobile calls only or does it happen when calling landlines?

If you can also make sure your forum profile is updated with the current IMEI and Carrier that would be helpful.

 

-Tom

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



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6 Posts

03-26-2021

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Re:Welcome to the moto g 5G community!

2021-03-26, 3:52 AM

I've been facing severe network issues while In call . Otherside person not able to hear me clearly and they are getting their own resound. My voice is breaking full time .

I've changed different sim cards but same problem repeats

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6 Posts

03-26-2021

India

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Network issue in Moto g 5G

2021-03-26, 3:55 AM

I've been facing severe network issue while in call.

Otherside person hearing my voice full cracked and getting their own resound.

I've changed many sim Card but problem repeats.

Anyone having same complaint

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2432 Posts

03-04-2016

India

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Re:Network issue in Moto g 5G

2021-03-26, 6:12 AM

@ Ashok Reddy wrote:

I' been facing severe network issues while In call . Otherside person not able to hear me clearly and they are getting their own resound. My voice is breaking full time .

I' changed different sim cards but same problem repeats

Hi, 

 

Thank you for reaching out and sorry to know this, can you please test the device hardware using the help app and test Speaker, Microphone. Let us know how it goes 

 

Open app drawer>>Tap Device Help app>>Tap FIX>>Tap Hardware Tests.

 

Regards

Sandip



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6 Posts

03-26-2021

India

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  • Message 6 of 12

Re:Network issue in Moto g 5G

2021-04-01, 1:28 AM

Hi, I've tried all troubleshooting tips.

Device help Hardware test also passed,

But nothing has solved issue.

You should be aware that,

when in call, otherside person hearing my voice full cracked and getting their own resound full-time. This is big issue. 

I was told by service center to wait for an update to solve issue.

But I could see that there was no topic of this issue till now.

 

Edited: We have merged your posts to avoid clutter and confusion.

 

 

 

 

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6 Posts

03-26-2021

India

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  • Message 7 of 12

Re:Voice echo problem

2021-04-01, 1:35 AM

Cracked voice and echo

I've been facing severe network issue while in call.

Otherside person hearing my voice full cracked and getting their own resound.

I've changed many sim Cards but problem repeats.

This happens full time.

 

Anyone having same complaint

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632 Posts

11-24-2020

India

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  • Message 8 of 12

Re:Voice echo problem

2021-04-01, 7:33 AM

Hi Ashok Reddy

 

Thank you for trying the troubleshooting steps and your efforts are highly appreciated. Could you please help us with the above information requested by Tom? So we can check and assist you further. 

 

Thanks

Sunitha



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6 Posts

03-26-2021

India

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  • Message 9 of 12

Re:Voice echo problem

2021-04-01, 9:30 AM

Hi, as requested I've updated profile.

 

And other answees are:

 

Does this happen on all calls or only when speaking to one person?

a) all calls

 

How often is this happening?

a) full-time

 

Are these calls echoing when on speakerphone, not on speaker, with a wired headset, with Bluetooth, or all?

a) speaker and non speaker both

I don't use headset or bluetooth.

 

Do you happen to know if these calls are on VoLTE, VoWiFi, Mobile network, or all?

a) in my phone settings both sims network are on 4g 

 

Does this happen on incoming, outgoing, or both?

a) both

 

Finally, does this happen with mobile to mobile calls only or does it happen when calling landlines?

a) both 

 

Thanks

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632 Posts

11-24-2020

India

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  • Message 10 of 12

Re:Voice echo problem

2021-04-01, 14:48 PM

Hi Ashok Reddy

 

Thank you for the information and for updating the profile.  I have checked, as per our diagnosis it seems like your device has a hardware issue and the device needs to be serviced. I would suggest sending your phone to service at this point. Please go through the link here to find the nearest Service Center details.

 

Thanks

Sunitha



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