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03-05-2018

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  • Message 1 of 11

Warranty registration problems?

2020-11-30, 18:40 PM

If you need assistance with registering your phone on the Motorola site or the site is showing incorrect warranty information, we're here to help.

For registration issues, please ensure you're using the correct site. Links below:

 

If you still need assistance or your warranty information is showing incorrectly, please use this form. We will do our best to help however we can.

 

-Rich



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12-09-2020

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  • Message 2 of 11

Re:Warranty registration problems?

2020-12-14, 7:12 AM

I have bought Moto G 5G and I am not able to register it on Moto's website, i.e. My Stuff. Please help. When I am entering the IMEI the page says 'Retrieving your device information' and then the page refreshes and there is nothing added to the device list. Also, I am not able to verify my IMEI No.

Nikki Jha
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03-11-2019

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Re:Warranty registration problems?

2020-12-14, 15:57 PM

@ Nikki.Jha wrote:

I have bought Moto G 5G and I am not able to register it on Moto' website, i.e. My Stuff. Please help. When I am entering the IMEI the page says ' your device information' and then the page refreshes and there is nothing added to the device list. Also, I am not able to verify my IMEI No.

Hi Nikki.Jha,

Did you fill out the form provided by Agent_Rich? If you haven't yet, please do so we can address your IMEI concerns. 

Best regards,
Zeke
Motorola Support



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12-09-2020

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  • Message 4 of 11

Re:Warranty registration problems?

2020-12-15, 14:58 PM
Moto G 5g is not in the list, mentioned in the form
Nikki Jha
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7 Posts

12-09-2020

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  • Message 5 of 11

Re:Warranty registration problems?

2020-12-15, 15:06 PM
I am not able to find Moto g 5G in the device list mentioned in the form. If you want to check, I have updated the IMEI in my profile.
Nikki Jha
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Re:Warranty registration problems?

2020-12-15, 15:07 PM

@ Nikki.Jha wrote:

Moto G 5g is not in the list, mentioned in the form

We'll have it added on the list soon. Thanks for letting us know.

Best regards,
Zeke
Motorola Support



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  • Message 7 of 11

Re:Warranty registration problems?

2020-12-15, 15:24 PM
Till the time, can you pick the details from my profile, or I can message you the IMEI, Operator etc.
Nikki Jha
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Re:Warranty registration problems?

2020-12-15, 16:03 PM

@ Nikki.Jha wrote:

Till the time, can you pick the details from my profile, or I can message you the IMEI, Operator etc.

Our team will include the Moto G 5G on the warranty registration problem sheet soon. We suggest to wait until it is added.

Best regards,
Zeke
Motorola Support



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06-17-2017

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  • Message 9 of 11

Re:Warranty registration problems?

2020-12-16, 16:45 PM
Same error
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  • Message 10 of 11

Re:Warranty registration problems?

2020-12-16, 20:16 PM

@ MrVedTomAr wrote:

Same error

We have already mentioned that we are already working on Moto G 5G to be added to My Stuff. 

 

Best regards,
Zeke
Motorola Support



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