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12 Posts

02-09-2021

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  • Message 1 of 23

airtel 4g+ Not Working

2021-02-09, 16:03 PM

Dear Team, 

 

On my device I can't have 4g+ on airtel, but I get LTE+ on Jio, is this carrier issue or device issue please confirm and fix.

Rohit Mahto
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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 2 of 23

Re:airtel 4g+ Not Working

2021-02-09, 16:26 PM

Probably different names for the same service - check their web sites for their definitions.

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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3577 Posts

03-11-2019

United States of America

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  • Message 3 of 23

Re:airtel 4g+ Not Working

2021-03-04, 16:24 PM

Hi rohit267,

 

Are you able to check in with your carrier? Please fill out this form if you are still having 4G issues. Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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12 Posts

02-09-2021

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Re:airtel 4g+ Not Working

2021-03-13, 16:29 PM
Thanks for the response, I have filled the form and provided the an image of the two phones with same carrier. The major issue it with Airtel carrier. Yes you can look into my apps.
Rohit Mahto
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2432 Posts

03-04-2016

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Re:airtel 4g+ Not Working

2021-03-15, 6:00 AM

@ rohit267 wrote:

Thanks for the response, I have filled the form and provided the an image of the two phones with same carrier. The major issue it with Airtel carrier. Yes you can look into my apps.

Hi, 

 

Thank you for updating it, we will check with our team and get back to you as soon as possible. 

 

Regards

Sandip



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2432 Posts

03-04-2016

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  • Message 6 of 23

Re:airtel 4g+ Not Working

2021-03-16, 4:52 AM

@ rohit267 wrote:

Dear Team, 

 

On my device I can' have 4g+ on airtel, but I get LTE+ on Jio, is this carrier issue or device issue please confirm and fix.

Hi,  

 

Can you please confirm are you saying VoLTE is not working? have you tried to check with the Network provider? 

 

Regards

Sandip



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12 Posts

02-09-2021

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  • Message 7 of 23

Re:airtel 4g+ Not Working

2021-03-16, 4:54 AM

I am not talking about VoLTE, I am talking about LTE-Advanced, Carrier Aggregation, VoLTE is fine. 

Rohit Mahto
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2432 Posts

03-04-2016

India

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Re:airtel 4g+ Not Working

2021-03-16, 5:07 AM

@ rohit267 wrote:

I am not talking about VoLTE, I am talking about LTE-Advanced, Carrier Aggregation, VoLTE is fine. 

Hi, 

 

Can you please share a screenshot of the same and also can you try to check with any other Airtel SIM card and let us know.

 

Thanks

Sandip



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12 Posts

02-09-2021

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  • Message 9 of 23

Re:airtel 4g+ Not Working

2021-03-16, 5:51 AM

Here is a picture of two phones, One is Samsung galaxy J8( left) and right none is this moto g 5g, both have Airtel carrier and side by side comparison of LTE-A on the same location and time.

 

That samsung device has Snapdragon 450 chipset(X9 LTE modem) , which is way older but is performing great on the other hand this has SD 750G( X52 5g modem) should work well but is not.

IMG_20210313_213227.jpg
Rohit Mahto
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12 Posts

02-09-2021

India

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  • Message 10 of 23

Re:airtel 4g+ Not Working

2021-03-16, 11:42 AM

There is something wrong with the LTE advanced technology even with jio we we get only 2CA 2300+2300 only 99% of the cases.

 

There is a serious need of optimisation of this technology

Rohit Mahto
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