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09-28-2020

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Android 10 Enterprise Wireless Issues

2020-09-28, 17:35 PM

Hello!

Can someone review this post, and advise if the moto g fast is slated to get the same qualcomm firmware fix?

https://community.cisco.com/t5/wireless-and-mobility/issues-connecting-android-10-to-cisco-me/m-p/4096960#M116570

I have already escalated internally in my organization, and the moto g fast has July security updates. We have a few different network and the basic fallback wpa/wpa2 network will never connect. We have already set the network to use the device MAC with same issue of never connecting. It will retry until it disabled the network. On the backend all they see is this error.

 

"Dot11 send ft auth response. Encoding of ft auth response IE failed, Invalid argument"

 

on the same equipment a guest network that has no password works as expected.

Safe mode same issue. All regular non enterprise/work networks work fine.

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10897 Posts

03-05-2018

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Re:Android 10 Enterprise Wireless Issues

2020-09-29, 17:57 PM

Hi Tired IT,

 

Thanks for reporting. It will be my pleasure to help you with this. First, Please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps/software to see if they are a source of problems. See here for the instruction. 

 

I would also like to request for a bug report so I can have our engineers analyze why it couldn't connect to that network. Here are the steps:

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable Usb debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport via a private message.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Lastly, can you provide WiFI Make/Model/Security/Band for the router/network?

 

Please let me know, I will be waiting for your response. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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