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2 Posts

10-16-2020

US

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Moto g fast proximity sensor not working

2020-10-16, 6:14 AM

Hi all,

 

I really hope this isn't just me. I bought my Moto g fast about 3 weeks ago. Fantastic phone. I love it. Oddly enough I have not yet had much of a reason to make calls until today. When I did, I noticed my proximity sensor does not work at all. I bought this phone totally brand new on Amazon. It is an unlocked device I am using with Tello. 

 

I have performed a device diagnostic test with Device Help and also done a factory reset. Is it my screen protector causing this?

 

I am probably fighting a losing battle, but I'm hesitant to send this in to get fixed when it is a brand new phone. I figured asking on here maybe I can see if there is another solution. I really am hesitant to send this in. It took a very long time to get this set up on my provider and sending this in is more time without a device.

 

Any alternative or clever solutions would be appreciated

 

Thanks!

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444 Posts

08-15-2020

GB

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Re:Moto g fast proximity sensor not working

2020-10-16, 10:54 AM

You didn't say what the diagnostic test reported - presume it said sensor is working.

Yes, screen protectors and cases can and do affect proximity sensors on all phones - do check that.

# I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. #
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2 Posts

10-16-2020

US

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  • Posts: 2
  • Registered: ‎10-16-2020
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  • Message 3 of 4

Re:Moto g fast proximity sensor not working

2020-10-17, 4:57 AM

Sorry. The diagnostic said it was not working.

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444 Posts

08-15-2020

GB

209 Signins

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  • Posts: 444
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Re:Moto g fast proximity sensor not working

2020-10-17, 7:34 AM

Did you also check after removing screen protector?

# I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. #
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