Please respond to me ASAP. I woke up this morning to find the battery expanded on my phone. I cannot close the back. What do I do. This is out of warranty. I read online this is supposed to be a Rare issue, but appears not to be. I cannot close the back of the phone. I do not know what model it is other than G PlayHelp.
Hi @guest7783,
Thanks for posting. Considering your situation, we would suggest sending in the device for repair for further evaluation, just go to this link to get instructions for an Online warranty request. Feel free to respond back if you need assistance with setting up a repair. We're always here to assist.
To reply, you may create or register an account. We have moved your post to the Moto G Play (2021) community as you originally posted on the Moto G7 community.
Regards,
Rizza
Motorola Support
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