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Moto G Phonesmoto g play (2021)
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Spam filtering of calls

2021-06-10, 16:50 PM

Just purchased a g play 2021.  Looking through the manual it says to go to Phone:Menu:Settings:Caller ID and Spam.  

The closest I can find on my phone is 

SETTINGS:BLOCKED NUMBERS:Block calls from unidentified callers.  Is there a way to automatically block suspected spam callers?

 

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4260 Posts

03-11-2019

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Re:Spam filtering of calls

2021-06-11, 15:16 PM

Hi MadViking54476,

 

I will try my best to help you with this. We'll try to check this on our end. Is your phone app updated to its latest software on the Google Play Store?

 

Best regards,
Zeke
Motorola Support



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Re:Spam filtering of calls

2021-06-11, 17:00 PM

I believe so

Screenshot_20210611-115938.png
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Re:Spam filtering of calls

2021-06-11, 18:29 PM

Hi MadViking54476,

 

Please try to check Phone app > Menu (3 dots on the top right) > Caller ID & Spam. There should be an option to block suspected spam callers. 

 

Best regards,
Zeke
Motorola Support



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Re:Spam filtering of calls

2021-06-11, 18:39 PM

When I go to Phone: Menu , this is what I see for options

Screenshot_20210611-133745.png
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Re:Spam filtering of calls

2021-06-12, 18:58 PM

Hi MadViking54476,

 

We would like to know if your dialer app is up to date on the latest software. That may be the reason you don't see the option. Try to open your Google Play Store and open your google profile which is located on the upper right. You should see manage apps and device and tap on it. Tap on the manage tab and look for your phone/dialer app. Then check if there is an update available. Let me know if it is updated.

 

Best regards,
Zeke
Motorola Support



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Re:Spam filtering of calls

2021-06-12, 20:21 PM

When looking in my apps and games I don't see it at all.  It is a turquoise colored icon.  I downloaded Google Phone App and set as default, and now I see the option in settings.

 

This is a Cricket locked phone, so maybe it was a proprietary app by cricket??  Will see how Google Phone works, may be the solution.

 

Thanks

 

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