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Moto G Phonesmoto g power (2021)
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06-02-2021

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I dont have android 11

2021-06-02, 10:15 AM

So I bought this phone a couple of days ago and I found out it updated to Android 11 so I went to update it but I get the "Everything looks good!" screen with my android version being 10, how do I update it to android 11?

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4519 Posts

03-11-2019

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Re:I dont have android 11

2021-06-03, 16:06 PM

HI Zayer0,

 

Thanks for updating your profile. The Android 11 update for the Moto G Power 2021 is not yet available. You will be notified on your phone once it is available to download. 

 

Best regards,
Zeke
Motorola Support

 

 



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4519 Posts

03-11-2019

United States of America

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Re:I dont have android 11

2021-06-02, 17:15 PM

Hi Zayer0,

 

I will be happy to assist you with this. You can check if there is an update available by going to Settings > Security > Security update or you can use the Repair and Smart Assistant app for Windows PC. We can check if you have a software update available on our end by updating your profile with your current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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2 Posts

06-02-2021

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Re:I dont have android 11

2021-06-03, 3:37 AM

Hello! I've already checked out the setting route for looking for an update, that's why I came here confused lol but I should have updated the IMEI now (If that's not right I can provide a screenshot of what comes up when I dial *#06#

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4519 Posts

03-11-2019

United States of America

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  • Message 4 of 7

Re:I dont have android 11

2021-06-03, 16:06 PM

HI Zayer0,

 

Thanks for updating your profile. The Android 11 update for the Moto G Power 2021 is not yet available. You will be notified on your phone once it is available to download. 

 

Best regards,
Zeke
Motorola Support

 

 



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11-12-2020

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Re:I dont have android 11

2021-06-15, 3:14 AM

When will we have the update. I've been waiting for some time and this is really annoying. I mean Android 12 is out now. Smh

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4519 Posts

03-11-2019

United States of America

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Re:I dont have android 11

2021-06-17, 16:31 PM

@ GigiAzrael wrote:

When will we have the update. I' been waiting for some time and this is really annoying. I mean Android 12 is out now. Smh

 

I apologize it's taking too long. We don't provide release dates to our software updates. The phone will notify you once it is available to download.

 

Best regards,
Zeke
Motorola Support



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2 Posts

11-12-2020

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  • Message 7 of 7

Re:I dont have android 11

2021-06-29, 17:27 PM

Thanks Zeke! I truly appreciate your honesty

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