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5279 Posts

10-05-2016

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-09, 17:19 PM

Hello Everyone,

 

I know how hard it is that you are unable to use this app for scanning QR codes. We've tried to raise this and have found that the problem is with the app's compatibility.
We are hoping that Walmart will make improvements on its updates. We have no control over fixing this as the app developers are the only ones who can do it. You may try to send feedback to the app developers of this app via Playstore.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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09-09-2021

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-09, 19:56 PM
I wouldn't be sad if you gave step-by-step info on how to send that feedback to them. 😊
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6 Posts

05-21-2021

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-10, 2:03 AM

Since the new Walmart app update, Walmart Pay now works. 

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09-09-2021

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-10, 3:42 AM

Since when?  As of a few days ago, I still couldn't get it to work on my phone.  I can scan all other QR codes, but not through Wal-Mart Pay.

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05-21-2021

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-10, 4:27 AM

I went today and was surprised that it worked. 

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5279 Posts

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-13, 16:56 PM

@ Joysub wrote:

I went today and was surprised that it worked. 

Hi @ Joysub,

 

Thanks for letting us know that it worked. We appreciate it.

 

For others, see if you can update your app to the latest version and see if that would help.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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13 Posts

01-29-2021

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-13, 17:38 PM
Agent_Jess and other agents are right. Check your app store for the Walmart update for the fix as of recent. *Solution*
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03-05-2021

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-15, 13:34 PM

Walmart updated/fixed their app--scanning barcodes and qr codes works again!!!

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5279 Posts

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-15, 17:58 PM

@ Rebsy wrote:

Walmart updated/fixed their app--scanning barcodes and qr codes works again!!!

 

Hi @ Rebsy,

 

That's great news! Thanks for letting us know. We hope everyone check their app for the latest update and see if their concerns get fixed.

 

Regards,
Jess
Motorola Support

 

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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4 Posts

07-19-2021

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Re:Moto G Power (2021) - Camera 3 not scanning QR codes

2021-09-15, 18:42 PM

Same here! I just tested the price scanner and it works, which means in all likelihood that the QR scanner at checkout can be scanned too, looks like Walmart fixed their issue!

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