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07-22-2021

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Moto G Power 2021 Weather on Lock Screen

2021-07-22, 5:08 AM

Hi, two days ago I bought a Moto G Power 2021 phone, and one of the features I noticed once I set it up is that when the screen was locked it would show the date, time and the weather.  Then, for some bizarre reason, after charging the phone, the weather disappeared and now it shows the date and the battery percentage. I've tried everything to fix this. If there's a setting somewhere its well hidden.  I did a full factory reset and the weather came back....until I charged the phone again.  I thought it might have been an update of some sort, but what would change just by charging the phone? I would be really grateful if someone could provide a fix for this.  Thanks. 

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177 Posts

02-18-2019

United States of America

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Re:Moto G Power 2021 Weather on Lock Screen

2021-07-22, 23:45 PM

Hi @Mollysdad ,

 

Thanks for writing to us. This is interesting. Are you referring to the lock screen with a black background? Could you send us a screenshot of the lock screen where you saw the weather information? Did you also notice if your apps were updating before connecting it to the charger? 

 

Regards,
Mary
Motorola Support



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2 Posts

07-22-2021

United States of America

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  • Posts: 2
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  • Message 3 of 4

Re:Moto G Power 2021 Weather on Lock Screen

2021-07-23, 1:52 AM

Hi, 

Yes, the black lock screen that appears when you move the phone. It had a digital clock, and a weather graphic under it.  If I reset the phone to its factory settings, its there. I can send you a picture of that, but if I can avoid a reset, maybe you have a solution first. 

I attached an image of how it looks now.  I didn't notice any apps updating, but even uninstalling the moto app updates didn't fix the issue.  Let me know if you want me to upload an image of the weather.

 

 

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177 Posts

02-18-2019

United States of America

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2369 Page Views

  • Posts: 177
  • Registered: ‎02-18-2019
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  • Message 4 of 4

Re:Moto G Power 2021 Weather on Lock Screen

2021-07-24, 2:24 AM

@ Mollysdad wrote:

Hi, 

Yes, the black lock screen that appears when you move the phone. It had a digital clock, and a weather graphic under it.  If I reset the phone to its factory settings, its there. I can send you a picture of that, but if I can avoid a reset, maybe you have a solution first. 

I attached an image of how it looks now.  I didn't notice any apps updating, but even uninstalling the moto app updates didn't fix the issue.  Let me know if you want me to upload an image of the weather.

 

Hi @Mollysdad ,

 

Thank you for sharing additional details. I've checked this and found that this change is included in the redesign of the Moto Display. You can check the details of the latest version from the Play Store.

 

Regards,
Mary
Motorola Support



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